updated 09:12 pm EDT, Tue October 29, 2013
Will contact affected customers, replace iPhone unit
Apple has uncovered an issue "affecting a very limited number of iPhone 5s devices" that could cause the battery to stop taking a charge or in some cases drain very quickly, the company tells The New York Times. The company isn't specific about how many units of the iPhone 5s have been affected (the Times was under the impression that it was "a few thousand"), but says that it will contact customers that have defective batteries and replace the phones at no charge.
The report reminds buyers that a defective battery isn't the same thing as a "manufacturing issue," thus indicating that the affected iPhone 5s units don't have other bad components, just a bad battery. In its most recent conference call with analysts, Apple noted that it had sold 33.8 million iPhones in total across the quarter, including at least 9 million units on the first weekend of availability. It's unclear how many of the 33.8 million were from the new iPhone models, but it is thought to be around half of the total, even though they were only available for around 10 days in the quarter.
Customers who believe they have one of the affected iPhones should wait for a contact from Apple, but can also call the company or visit an Apple Store to find out how to proceed.