updated 04:46 pm EDT, Fri October 18, 2013
Case pursued through small claims court
A California man, Mark Menacher, has filed a small-claims lawsuit against Apple CEO Tim Cook over an automatic update to iOS 7. The case is being handled through the San Diego County branch of California's Superior Court, and asks for a method to remove update files plus $50 in compensation. Automatic over-the-air downloads of iOS updates became an option with iOS 6; although people must give permission for an update to install, the associated file can't be removed if a person chooses to back out, consuming 1GB or more of free space.
"Apple's disregard for customer preferences in relation to iOS 7 is corporate thuggery," Menacher writes in a statement. "Steve Jobs was reportedly rough on company employees in pursuit of happy customers, but Tim Cook apparently cultivates a culture of contempt for customer satisfaction in pursuit of corporate profits. It is a policy that will eventually fail."
Apple has sometimes been criticized for pushing customers into upgrading to the latest version of iOS by tying new features so closely to the firmware. In recent times Google has gone in the opposite direction with Android, linking most new features to separate, optional app upgrades.