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AppleCare staff start training for iOS 7, iTunes Radio

updated 01:08 pm EDT, Thu August 29, 2013

Workers asked to tell customers iOS 7 works the same as iOS 6

Apple has begun training AppleCare crews to support iOS 7 and iTunes Radio, according to sources in the division. Workers must reportedly finish iOS 7 training by the second week of September, which is roughly in line with when Apple is planning to announce the iPhone 5S and 5C, and when iOS 7 should be on the verge of reaching the public. The sources note that once iOS 7 is launched, Apple will ask most of its part-time staff to upgrade to full-time status to handle the workload.

Although most of the ongoing procedures are relatively normal for an iOS update, Apple is said to be training a number of Mac/OS X technicians on iOS 7 as well, in the expectation that it will be overwhelmed by people finding iOS 7 strange and unfamiliar. Focus topics include things like Activation Lock, Control Center, Safari, iCloud Photo Sharing, the Camera app, and AirDrop filesharing. To deal with people shocked by iOS 7, support staff are asked to tell customers that if they don't know how to do something in iOS 7, it works the same way as in iOS 6, despite appearances.

iTunes Radio training has revealed some minor new facts about the service. It will launch with over "200 genre based stations," according to training material, and let people skip six songs per hour, per station. iTunes Match subscribers will not only get Radio ad-free, but with unlimited skipping.

Apple Store workers are getting previously-reported iOS 7 training, but instruction for tomorrow's launch of an iPhone trade-in program is thought to be taking precedence.




by MacNN Staff

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