updated 09:31 am EDT, Tue August 27, 2013
Alerts chat users to possible delays
Though somewhat later than anticipated, Apple has implemented rumored changes to its AppleCare Support website. The main addition is that of live chat, presented along other contact options such as scheduling a phone call or finding a local retail service outlet. Before selecting chat, people can glimpse an estimated wait time.
The interface as a whole has been streamlined and made clearer, with new icons, large buttons, and drop-down menus that guide people through issues using pointed questions. Picking a complaint out of a list of problem categories brings up the full range of contact options.
[Images via AppleInsider]