AAPL Stock: 126.44 ( -0.16 )

Printed from

AppleCare to get 24/7 online chat support, redesigned web interface

updated 12:06 pm EDT, Wed August 7, 2013

Web interface to focus on connecting users to support staff

Apple is planning to make key changes to AppleCare support during the next few weeks, sources say. One change is 24/7 online chat support, expected to take effect as soon as August 12th, although the sources caution that the date is merely a target and could shift. The company once tested 24/7 chat more than eight years ago, but is now thought prepared to make the service standard. The sources add that if extended chat is successful, Apple could consider 24/7 phone support as well.

The company is meanwhile said to be wrapping up a redesign of the AppleCare web interface. The future site has large, easy-to-read buttons, and should make it easier to drill down through categories to identify a problem. Icons for the categories echo the styles of those used in iOS.

Unlike the current interface, the new one is expected to be directed at quickly connecting a person to AppleCare staff; at the moment the website tries to steer people to support articles first, presumably with the idea of minimizing the number of calls. On the other side of the equation, AppleCare workers will allegedly be getting better internal tools, making it easier for them to access support info.

by MacNN Staff





  1. Paulrm

    Fresh-Faced Recruit

    Joined: 08-01-01

    I truly hope they aren't returning to the days of "My name is Rashneesh".

Login Here

Not a member of the MacNN forums? Register now for free.


Network Headlines

Follow us on Facebook


Most Popular


Recent Reviews

Prong PWR Case

Ultimately there's one thing we all want from smartphone accessories; we want options. When it comes to keeping our iPhone charged, w ...

iHome iBT74 Color Changing Bluetooth Speaker

There's no reason why your tech can't look good while doing what it was designed to do. That's the reason that sports cars look goo ...

Logitech Gaming Daedalus Prime Mouse

Logitech Gaming continues to expand upon its peripherals line, with each one looking to fit neatly into a breadth of gaming needs. Bui ...


Most Commented