updated 07:28 am EDT, Sun July 21, 2013
Apple wipes clean $6000 in-app bill after dad takes story to papers
A UK dad has had a $6000 App Store bill refunded by Apple after his 8-year old daughter racked up the total playing free games with in-app purchases. The father, Lee Neale, only discovered what had happened after his bank account was frozen. After initially being told by Apple iTunes support staff that the bill would not be refunded, Apple took action after the story reached the The Mirror.
"I was very surprised how dismissive Apple were," Neale said. "This was an 8-year-old girl." While Apple has instituted a password wall when in-app purchases are made, Neale's daughter Lily had seen her dad's password used it when the authorization prompt appeared as she purchased multiple upgrades for her games. The games at the center in question were said to be Campus Life, My Horse and Injustice.
The issue of in-app purchases being made by young children without their parent's knowledge has cropped up on several previous occasions. Back in March, Apple refunded a Belfast couple $1,464 after their 8-year-old son clocked up the bill playing The Simpsons: Tapped Out. In addition to password walls, Apple has also implemented a number of other methods by which parents can protect their accounts including disabling purchases, disabling in-app purchases, enabling restrictions as well as setting up iTunes allowances. [via CNET]