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Apple conforms warranty policies in Belgium, France, Germany

updated 02:53 pm EDT, Wed June 12, 2013

Extends coverage to two-year period demanded by EU law

Apple has updated its default warranties in Belgium, France, and Germany to reflect European Union law, reports say. EU regulations require covering the sort of goods Apple sells for two years. Until now, though, Apple only marketed its warranties as covering one year in the above countries, drawing criticism from governments and consumer groups. The company was only giving two-year warranties to people paying for extended AppleCare packages.

Attention to Apple's European warranties first arose in Italy. The Italian government ended up fining the company multiple times, as it wasn't satisfied with initial changes. Apple will likely still have to adapt its warranties in several other European countries.




by MacNN Staff

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Comments

  1. Spheric Harlot

    Clinically Insane

    Joined: 11-07-99

    Originally Posted by NewsPosterView Post

    The company was only giving two-year warranties to people paying for extended AppleCare packages.



    That is an outright falsehood.

    Apple CANNOT shirk the requirements of the two-year EU Warranty. It's is the LAW, and they have always provided warranty service accordingly.

    However, it is an extremely limited law, intended to only cover defects inherent AT THE TIME OF PURCHASE (and thus limited in practice to defects that become apparent within the first six months after purchase). (Note that implementation varies across European states; this is how it is dealt with in Germany, while some countries go beyond the EU requirements in their legislature.)

    Apple compared AppleCare to their standard one-year warranty, but neglected to mention the legally required warranty (which is essentially a six-month warranty) in their sales material.

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