toggle

AAPL Stock: 519.01 ( + 1.05 )

Printed from http://www.macnn.com

Apple replacing third-generation Apple TV with Wi-Fi issues

updated 08:45 pm EDT, Mon April 15, 2013

Limited serial range affected by issue, other models not affected

Apple has initiated a program with its service providers and authorized resellers enabling repair shops to replace some third-generation Apple TV units that exhibit Wi-Fi problems. Issues reported include dropped connections, inability to find a network, and problems with connecting to a network.

According to the document sent to Apple repair shops that was procured by 9to5mac, the manufacturer has found that "a very small number of Apple TV (3rd generation) products might experience one of these Wi-Fi related connectivity issues: cannot locate network, unable to join network, dropped or intermittent connection." If an Apple TV manifests any of the predetermined conditions, and falls within a range of serial numbers, then the unit will be replaced. In come cases, a replacement unit may be granted up to two years past the original purchase date.

Apple TV units potentially affected must have the last four letters of the serial number as "DRHN". Additionally, the third and fourth character of the serial must be H9, HC, HD, HF, HG, HH, HJ, HK, HL, HM, HN, HP, HQ, HR, HT, HV, HW, HX, J1, J2, J3, J4, J5, J6, J7, J8, or J9.




by MacNN Staff

POST TOOLS:

TAGS :

toggle

Comments

  1. coitus

    Forum Regular

    Joined: 08-17-00

    Hmmm

    My serial number ends in DRHN but doesn't contain the mentioned 3rd and 4th letters. I will say it consistently drops out while music is streamed to it...typically once or twice a minute. I wonder if the recall batch will be expanded.

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

MacNN Sponsor

Recent Reviews

Linksys EA6900 AC Router

As AC networking begins to makes its way into more and more devices you may find yourself considering an upgrade for your home network ...

D-Link DIR-510L 802.11AC travel router

Having Internet access in hotels and other similar locations used to be a miasma of connectivity issues. If Wi-Fi was available, it wa ...

Ooma Office small business VoIP

Voice over IP (VoIP) services have been around for a very long time. Only recently has the implementation become a bit more robust, al ...

toggle

Most Commented