toggle

AAPL Stock: 519.01 ( + 1.05 )

Printed from http://www.macnn.com

Microsoft posts workaround for iOS 6.1 Exchange problems

updated 05:02 pm EST, Tue February 12, 2013

Firmware overloads servers

Microsoft has posted a support document explaining how to work around trouble with Exchange support in iOS 6.1. "When a user syncs a mailbox by using an iOS 6.1-based device, Microsoft Exchange Server 2010 Client Access server (CAS) and Mailbox (MBX) server resources are consumed, log growth becomes excessive, memory and CPU use may increase significantly, and server performance is affected," the company begins. "Additionally, Office 365 Exchange Online users receive an error message that resembles the following on an iOS 6.1-based device: 'Cannot Get Mail The connection to the server failed.'"

As a temporary solution, Microsoft suggests not handling Calendar items (such as meeting requests) on iOS 6.1 devices. If an Exchange-related error message pops up, the company urges people to reboot an iOS device immediately. Should that fail, it's recommended that people remove and recreate a device's partnership, create a custom Exchange throttling policy for v6.1 users, and/or block v6.1's access to Exchange entirely.

Microsoft concludes that it's working with Apple to fix the bug. If an Exchange server operator runs into the glitch, the company proposes opening an enterprise support ticket with Apple.




by MacNN Staff

toggle

Comments

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

MacNN Sponsor

Recent Reviews

Linksys EA6900 AC Router

As AC networking begins to makes its way into more and more devices you may find yourself considering an upgrade for your home network ...

D-Link DIR-510L 802.11AC travel router

Having Internet access in hotels and other similar locations used to be a miasma of connectivity issues. If Wi-Fi was available, it wa ...

Ooma Office small business VoIP

Voice over IP (VoIP) services have been around for a very long time. Only recently has the implementation become a bit more robust, al ...

toggle

Most Commented