toggle

AAPL Stock: 102.5 ( + 0.25 )

Printed from http://www.macnn.com

EU Justice Commissioner calls for probe of Apple warranties

updated 11:08 am EDT, Mon October 1, 2012

European Commission limited in its own power to affect situation

The European Union's Justice Commissioner, Viviane Reding, has asked the 27 countries in the Union to look into Apple's warranty policies, Bloomberg reports. Letters sent to the countries specifically ask that they check whether Apple retailers have failed to advertise that customers have a right to a two-year warranty. "Apple prominently advertised that its products come with a one-year manufacturer warranty but failed to clearly indicate the consumers' automatic and free-of-cost entitlement to a minimum two-year guarantee under EU law," the letters read. "These are unacceptable marketing practices."

Apple does have a notice about EU warranties on its website, but critics have charged that the company otherwise gives the impression that the only warranty coverage is the same one-year variety as in the US. This may push people to buy a two-year AppleCare package, even though in reality this just offers some perks that the EU-mandated warranty doesn't. Apple claims for instance that the EU warranty only covers defects at time of delivery, instead of any problems that might arise afterwards.

The letters are necessary because the European Commission is relatively limited in its power. It can't investigate any allegations of misleading advertising; it can, however, take actions against countries that don't enforce EU rules.

The crackdown on Apple began last December, when Italy fined Apple 900,000 euros (about $1.16 million). The country's competition agency accused Apple of misleading people by "prominently advertising" the one-year warranty, while simultaneously selling them on AppleCare. Portugal is also looking into Apple's warranty practices.




by MacNN Staff

POST TOOLS:

TAGS :

toggle

Comments

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

MacNN Sponsor

Recent Reviews

Kanex KTU10 Thunderbolt to USB 3.0 and eSATA

Apple has never been shy about funky ports -- first it was Apple Desktop Bus, and its own DIN-8 serial port. Following that came FireW ...

Logitech Hyperion Fury mouse

Selecting the correct gaming mouse comes down to finding a device that balances the needs of a user with a price they can afford. Ofte ...

Life n Soul BM211 Bluetooth speaker

Bluetooth speakers aren't only for listening to some music at the park or on a long bus ride, but can also be built with tablets in m ...

toggle

Most Commented