Apple removes 'Genius' ad series from its website, YouTube
updated 03:06 pm EDT, Wed August 22, 2012
Played well with some demographics, but caused controversy
After pulling the ads from television, Apple has now removed the "Genius" series of three ads that aired during the Olympics from its website and YouTube channel, apparently considering them a failed experiment. The ads, which featured an Apple Genius (as seen in the retail stores) helping customers more fully utilize their Macs, The chief complaint about the ads seemed to be that they were a marked departure from the understated, poetic ads that had recently promoted the iPhone, iPad and Siri. The ads were intended to be lighthearted and humorous, reminiscent of the "Get a Mac" campaign, but riled some Mac users who saw the customers -- new Mac owners -- as clueless or stupid, notes MacRumors. The report also noted that Apple does routinely remove older ads (selectively) from its website over time.
The ad's intent was clear -- that there is plenty of after-sale resources if users switch to the Mac, so one needn't be afraid to do so -- but was felt to have been clumsily executed. MacNN conducted a focus group on the ads when they first appeared and found that the spots were warmly embraced by older and beginning users, but disliked (sometimes quite intensely) by more advanced and younger users, who could more easily identify with the Genius character than the buyers who were the subject of the ads.
The divide between those who feel they are "technically illiterate" and those who have grown up with computers (and thus are not intimidated by their complexity) has been a marketing challenge for a number of companies. Dell alienated older audiences with its youth-oriented "Dude, you're getting a Dell" campaign, while Apple's "Get a Mac" and more generic "product as hero" ads appeared to be well-liked across all ranges of users and increased interest in the products with families, women and seniors.
Apple said at the time the ads were intended for "first run" only during the Olympics and has continued to feature the ads on its website for weeks afterwards, but the company is known for quietly withdrawing promotional materials that fall flat with the public.
Apple had hedged its bet with the ads by also continuing to run the recently celebrity-featured ads for the iPhone 4S and Siri, the latest one starring director Martin Scorsese. The company also debuted a new iPad ad that again showcases applications available for the tablet.



Fresh-Faced Recruit
Joined: 02-08-06
Apple's "experimental" commercials were truly dreadful and are a scary omen of what might happen to Apple in the post-Jobs era. They were to advertising what the Performa was to computers. If there is a keynote for a post-Jobs device that lacks his polish, Apple's stock will crash faster than you can say Bandai Pippin.