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Samsung tops Rescuecom Reliability Report

updated 02:59 pm EDT, Mon July 30, 2012

Lenovo second, Asus third, Apple fourth

Rescuecom has released the latest version of its annual Computer Reliability Report, with Samsung topping the list of computer manufacturers by a wide margin. While Samsung's market share is among the smallest of the companies on the list, the build quality of its computers, in combination with the company's after-sale customer support, puts it far ahead of the other, more popular manufacturers.

The report looks at both the quality of a computer and the quality of the computer support provided by a manufacturer. Build quality is based in part on the proportion of service calls coming in to 1-800-RESCUE-PC that involve a particular manufacturer.

Samsung topped the list of manufacturers with at least one 1.0 percent market share, scoring 422 points on the Computer Reliability scale. Next was IBM/Lenovo at 255 points; then Asus, Apple, and Toshiba at 159, 130, and 117 points, respectively. HP, Dell, Sony, and Acer rounded out the list at 109, 79, 49, and 28, respectively.

Rescuecom noted that Lenovo has been climbing up the index for the last several years. Apple, meanwhile, has undergone significant market share growth, but Rescuecom believes the reliability of its machines has decreased as a result of their increased popularity.




by MacNN Staff

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Comments

  1. macvette

    Fresh-Faced Recruit

    Joined: 02-20-04

    That study is COMPLETELY unscientific! How does a manufacturer's market share correlate to the number of people that call this place for repairs? Samsung's market share of 1% is down in the noise. Another huge issue with these "statistics" is there is no mention how many of the repairs were performed due to accidental damage. Someone spilling coffee onto their notebook's keyboard has nothing to do with reliability, yet that person may still call this place for a repair. Junk science at its best...

  1. Paul Huang

    Mac Enthusiast

    Joined: 09-18-99

    It's called margin of error.

    Reminds me of Microsoft's 'independent' Mojave Project. Rigged completely.

  1. hayesk

    Professional Poster

    Joined: 09-17-99

    PC techs are a dime a dozen. Every business knows of local PC repair shops in their local area. Mac repair places, not so much. This skews the numbers. Rescue PC is not seeing more PC calls because PC owners are calling local guys directly.

  1. wrenchy

    Forum Regular

    Joined: 11-03-09

    Excuses, excuses. All I hear are excuses. What if Samsung does produce more reliable computers? What say you then?

  1. macvette

    Fresh-Faced Recruit

    Joined: 02-20-04

    @wrenchy

    I'm not saying that Apple is better than Samsung. I've had issues with a couple of my Macs. I've had issues with PC's, too. No computer is 100% perfect. All I'm saying is that this article is misleading and not a scientific study.

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