updated 12:29 pm EDT, Mon June 25, 2012
Topic key point of America-wide Apple Store meetings
One of the key subjects of US-wide Apple Store meetings on Sunday night was a new worker training program, called Pathways, 9to5Mac reports. Sources in the retail chain say that the objective of the initiative is to give workers a career path. In practice, new hires will now be considered in training for their entire first year after joining an Apple Store.
The program should affect both incoming and some existing employees. The focus is said to be tripling the amount of core training people receive, which includes topics like products, store features, and talking to customers. Each store is set to have one worker assigned to managing Pathways as well as other training operations.
Much of Apple's success has been attributed to its retail outlets, which not only let people try products first-hand but have been famous for their customer service. That reputation has slipped somewhat in recent years, something the company may be trying to fix. The change is one of several being instituted for the retail workforce, such as a pay increase.