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Mail from iCloud hit with small-scale outages [U]

updated 08:40 pm EDT, Wed April 18, 2012

Other iCloud services unaffected

[Updated: Full service resumed at 10:30 p.m. PT] Some iCloud users have been affected by mail and notes outages, according to reader reports and status updates from Apple. The problem is said to affect less than one percent of iCloud users, but causes those users to be unable to retrieve e-mail. The problem began around 7 a.m. (Pacific Time) and was partially resolved late in the afternoon, but delays of incoming mail was ongoing until around 10:30 p.m. PT.

The issues began yesterday, with a brief outage of just over half an hour in the afternoon which again affected only a small number of users. Other iCloud services are said to be unaffected by the issue.

Apart from some initial teething issues, Apple's iCloud service has had a generally smoother rollout than the more-troubled MobileMe launch of 2008, which was afflicted with more widespread service problems. Partially as a result of that launch, Apple revamped the way it reports outages and briefly launched a blog. The current page gives details on when problems occur, but of course does not offer estimates on when service will be restored. It also only lists the most recent disruptions rather than a full history.

There have been reports that the iCloud web client is unaffected by the issue, so users can try a web browser to check mail if they are among those affected by the outage. Quick checks with various regional correspondents indicates that the current problem is limited in scope.

Updated message from 6:15 p.m. PDT

by MacNN Staff



  1. Steve Wilkinson

    Joined: Dec 1969


    Get serious Apple!

    I really hope Apple starts to get serious about the performance and reliability of their cloud services, especially the sync aspects. I was hoping iCloud would be different, but from talking to friends who have slightly more complex environments than I do (I only have 1 iPad, 1 Mac in my sync system), things are still buggy. This might have been tolerated with an add-on product a few percent of your user base used, but won't be with core aspects of your products. Too many problems in the Cloud will seriously tarnish Apple's image. Apple needs to get a bit more serious about this aspect of their products. (One almost gets the impression that the main purpose of iCloud is to deliver music and movies, and the rest is kind of an after-thought.)

  1. JuanGuapo

    Joined: Dec 1969


    Small scale?!

    There's nothing small scale about it. Just check the discussion boards, you'll see threads of hate on there for iCloud Mail mishaps over the last few weeks.

    I love Apple products but iCloud is not an "Apple" product. Had the late SJ been around, I doubt it would be having this many issues….

  1. delta45

    Joined: Dec 1969


    Still have teething problems

    Apple new iCloud with new data centre is still being sorted out. Apple does not have the large cloud infrastructure that Microsoft or Google have. Apple still has work to do and will take another year at least. Microsoft and is still building data centres around the world and should have a better cloud infrastructure due to the sheer size and market share of the company. Apple is a much smaller company (market cap means little) and will have to provide a similar service with less. I accept this because that is the reality.

  1. facebook_Jenny

    Via Facebook

    Joined: Apr 2012


    Article Almost completely wrong

    The outage started Wednesday, early, is global and is effecting more than 10 million users... IT IS STILL NOT FIXED as of this writing.
    SOme users cannot get email over icloud, some cannot receive via Maill.App... some get nothing directly online with a browser.
    I personally am almost at the 48 hour point with no downloadable email.

    But the important point is that IT IS NOT FIXED AND APPLE IS NOT COMMUNICATING WITH CUSTOMERS, AT ALL about this issue.

  1. Flying Meat

    Joined: Dec 1969



    I recall just the other day that Google had a small mail issue (which probably means just as many effected users, or more!).
    They didn't call me or nuthin'!
    They can't be taking this whole mail thing seriously. What's with the secrecy!?!!? ;)

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