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Tim Cook's office helping people to unlock AT&T iPhones

updated 01:00 pm EDT, Tue April 3, 2012

Carrier sometimes resistant to unlocking devices

Several more people have come forward to say that Apple CEO Tim Cook's office is helping people getting AT&T iPhones unlocked, according to 9to5Mac. A single incident was reported in late March, but 9to5 now says that a "significant number" of its readers have received help from Cook's staff. In particular, it says that "upwards" of six readers have been given exceptions by AT&T Partnership Operations after emailing Cook. The emails from AT&T tell users to tether their iPhones to iTunes to complete the unlocking process.

Most of the messages to Cook complained about not being able to use their iPhone on carriers outside the US, and said that AT&T had previously refused their requests for an unlock. Carriers like AT&T are sometimes unusually strict about unlocking iPhones, even when a subscriber is finished with their contract. Some people may be allowed, while others will be redirected to Apple, or just outright rejected.

by MacNN Staff



  1. Jeronimo2000

    Joined: Dec 1969


    That's pretty particular!

    "In particular, it says that "upwards" of six readers have been given exceptions" - ok, that's like... seven? :-)

  1. Flying Meat

    Joined: Dec 1969


    Another irritating

    mobile industry practice?
    "Carriers like AT&T are sometimes unusually strict about unlocking iPhones,.."

    How many "Carriers like AT&T" are we talking about here?
    I'm through with my contract, I own this phone outright now, now unlock my freekin' phone!

  1. testudo

    Joined: Dec 1969



    Six! Or seven! That is 'significant', isn't it! Compared to all iPhone users, it seems more like a speck of dust.

  1. garmonbosia

    Joined: Dec 1969


    The most helpful CEO ever!

    He stopped by and mowed my lawn yesterday when I told him I'd have to spend my day off waiting in line for the new ipad.

  1. coffeetime

    Joined: Dec 1969


    Re: The most helpful CEO ever!

    Wow...that's nice. I hope he can COOK my meal, too.

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