Apple updates European warranty pages to reflect local laws
updated 05:10 pm EDT, Fri March 30, 2012
Quiet change in response to legal problems
Apple has silently updated its European websites -- such as the one for the UK -- with a table on the differences between Apple's warranties and ones mandated by the European Union, reports observe. The document is divided into columns for EU law, the default warranties for Apple products, and extended AppleCare coverage. The most contentious point has been that EU law covers two years, whereas Apple only promises one without AppleCare.
The company is already facing a $1.2 million fine in Italy for not properly informing customers about their legal rights, which may have led some people to buy AppleCare unnecessarily. Although Apple has lost an appeal, another hearing on the matter is scheduled for early May.
Other points illustrated in the table are that while Apple warranties cover defects that arise at any time, EU law is limited to defects present on delivery. EU protections do, however, cover any goods offered by a seller, meaning that Apple is responsible even for the third-party products it carries in Europe.
Fresh-Faced Recruit
Joined: Aug 2001
Exactly
"Other points illustrated in the table are that while Apple warranties cover defects that arise at any time, EU law is limited to defects present on delivery."
And this is the main point that always gets overlooked: this EU joke of a "warranty" covers only defects predent WHEN the customer takes delievery, not AFTER. If your logic board dies 2 days after purchase, the EU law won't do squat for you.