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T-Mobile cuts 1,900 jobs as subscriber numbers shrink

updated 05:20 pm EDT, Thu March 22, 2012

T-Mobile trims to stay afloat, add LTE

T-Mobile's American CEO Philipp Humm sent notice to staff that it was cutting jobs to consolidate its plans. A net total of 1,900 positions were being lost in The Verge's copy of the memo, mostly in call centers in Colorado, Florida, Kansas, Oregon, Pennsylvania, and Texas. the cuts ultimately affected 3,300, although 1,400 jobs being added to current call centers were softening the figure.

The carrier would be "restructuring other parts of the company" in the future, Humm added, in a likely reference to future cuts. Engineering, store staff, and those in the remaining call centers wouldn't be affected.

In defending the cuts, the CEO made clear that it was shrinking subscriber numbers and the corresponding lack of support call traffic. "Our cost structure must be better optimized to match our customer base and call volumes," he said.

The cuts are partly a direct reaction to the absence of the iPhone. T-Mobile blamed the lack of an Apple deal for losing customers in the fall. It similarly plans to move to LTE in 2013 to stay competitive with other major carriers and faces billions of dollars in expansion costs. While the call center cuts may only have a slight impact, they would help justify existing expenses.

by MacNN Staff



  1. mytdave

    Joined: Dec 1969



    Just when a corporate merger would be a great thing to add value to both companies, increasing total # of customers and gaining needed resources and services, potentially saving thousands of jobs... Oh wait...

  1. Ashari

    Joined: Dec 1969


    They are offering killer deals to keep existing cu

    My friend called tmobile to complain about his low end Android phone, and told them that he was going to get an iPhone with some other carrier. They started negotiating with him right on the spot, and he ended up getting a free Samsung Galaxy S2, and they knocked $20 a month off of his plan!

    Great deal, if you ask me :-)

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