Apple details replacement, settlement plans for bad MagSafes
updated 04:25 pm EST, Tue November 8, 2011
Cables may be at risk of separating
Apple has posted a fresh support document for what it's calling the Adapter Replacement Program. Part of the outcome of a class action lawsuit, the program covers 60 or 85W T-style MPM MagSafe adapters used with MacBooks or MacBook Pros. The accessories may be prone to something Apple calls "strain relief," in which the DC cable separates near either the adapter itself or the magnetic connector.
Regardless of warranty status, people who have an affected MagSafe adapter can take it to an Apple Store or an authorized service provider to have it evaluated and/or replaced. A replacement may potentially be free, but Apple is reserving the right to block requests if there are signs of accidental damage. People must also bring the computer used with their adapter for the sake of testing replacements.
To claim a cash payment from the lawsuit, people must visit adaptersettlement.com or call 1-888-332-0277. Compensation ranges between $35 and $79 depending on whether a replacement adapter was bought one, two, or three years after an original adapter or computer. Three refunds are available per Mac.
Professional Poster
Joined: Sep 1999
Apple calls strain relief?
Strain relief is an industry standard term for the part where the cord connects to the connector. It is not something that goes wrong, it is location of the adapter where the problem happens. The problem itself is not called "strain relief."