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Apple details replacement, settlement plans for bad MagSafes

updated 04:25 pm EST, Tue November 8, 2011

Cables may be at risk of separating

Apple has posted a fresh support document for what it's calling the Adapter Replacement Program. Part of the outcome of a class action lawsuit, the program covers 60 or 85W T-style MPM MagSafe adapters used with MacBooks or MacBook Pros. The accessories may be prone to something Apple calls "strain relief," in which the DC cable separates near either the adapter itself or the magnetic connector.

Regardless of warranty status, people who have an affected MagSafe adapter can take it to an Apple Store or an authorized service provider to have it evaluated and/or replaced. A replacement may potentially be free, but Apple is reserving the right to block requests if there are signs of accidental damage. People must also bring the computer used with their adapter for the sake of testing replacements.

To claim a cash payment from the lawsuit, people must visit or call 1-888-332-0277. Compensation ranges between $35 and $79 depending on whether a replacement adapter was bought one, two, or three years after an original adapter or computer. Three refunds are available per Mac.

by MacNN Staff



  1. hayesk

    Joined: Dec 1969


    Apple calls strain relief?

    Strain relief is an industry standard term for the part where the cord connects to the connector. It is not something that goes wrong, it is location of the adapter where the problem happens. The problem itself is not called "strain relief."

  1. rocky2

    Joined: Dec 1969


    Not in USA

    And what does one do if not a US resident?
    The remedy is limited to residents of the USA but these dangerous adapters were sold worldwide.
    Apple needs to step up and do the right thing for ALL its customers.

  1. BigJayhawk

    Joined: Dec 1969


    What about the iPhone / iPad / iPod USB's???

    Every one of these I see that is very old at all is coming apart at the same place. IN FACT, if you go to the Apple Store, the ones that they use at the Genius Bar to test and charge when they are working on customer units are "black taped" at the ends so they do not come apart. Has anyone heard whether these have any coverage for them?

  1. ZinkDifferent

    Joined: Dec 1969


    iPhone / iPad cables are covered by ...

    ... The warranty of your device.

  1. imNat-imadouche

    Joined: Dec 1969


    Jonathan Ives...

    ...should be sacked for this costly debacle.

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