updated 09:45 am EDT, Thu November 3, 2011
Apple, Sprint still working on complaints
Sprint is indeed working with Apple on solving problems with slow iPhone 4S connection speeds, but there is no progress to report yet, according to head of product development Fared Adib. Adib's statement is noted to be Sprint's first direct acknowledgement that some 4S owners are encountering unusually slow 3G. He adds, though, that the company doesn't "see anything that is easily replicable," which is creating problems with diagnosing and fixing the cause of the trouble.
The number of people complaining is said to represent a single-digit percentage of Sprint iPhone 4S users. A thread on the carrier's messageboards, however, now has over 1,300 replies, and nearly 250,000 views. Adib claims that Sprint will let people know as soon as a solution is discovered, and that the iPhone has otherwise given the company its best results for customer satisfaction, as well as its lowest return rate.