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Apple contacting iPhone 4S owners about battery problems

updated 03:15 pm EDT, Fri October 28, 2011

No solution in sight

Apple engineers are contacting some iPhone 4S owners to try to solve problems with battery life, says UK newspaper The Guardian. One owner says Apple asked him to install a monitoring program on his phone. Another says he got a call from an engineer who said he had read a forum post, and was "reaching out" to 4S owners for data. The engineer likewise asked to install a file, and said he would call back the next day to retrieve information, which was ultimately done by emailing a file after a sync. The worker also admitted that the company wasn't close to a solution.

People experiencing issues with the 4S' battery will see the device last significantly less time than previous iPhones, for instance losing 10 percent of standby power every hour. Not all 4S owners have had trouble though, and battery drain complaints have occurred regularly with past hardware. These have usually been triggered by firmware updates in fact, suggesting that the current situation could be linked to iOS 5.

So far there is no surefire stopgap for affected 4S owners. Some people have, however, linked the glitch to corrupted contacts from MobileMe, iCloud or Google Contacts. Deleting and then reinstalling them may provide a fix.

by MacNN Staff





  1. polendo

    Joined: Dec 1969


    look at iPhones 4 and iPod touch

    I just want to comment that the problem ISNĀ“T exclusive to 4s owners. iPod touch and iPhones 4 are also affected. Personally I could see that on the iPod touch and a couple of friends with iPhones 4. G luck!

  1. macmedia1

    Joined: Dec 1969


    Battery life is not too good

    I wish I could jailbreak my 4s and use a cydia app to determine where all my clock cycles are going to. It's especially bad when I use the Maps or Mapquest app and after closing it the battery life just goes down even faster.

  1. facebook_Oscar

    Via Facebook

    Joined: Oct 2011


    comment title

    "The worker also admitted that the company wasn't close to a solution."

    The people that call are not the engineers so it is not likely that the would know how much progress has been made towards a resolution.

    I had an Apple employee call me about a problem with formatting external Hard Disk with Disk Utility. He emailed me an application that gathered information and crash logs and I was to email the file it created to him.

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