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Dell 'very' in step with Windows 8, disappointed by Android

updated 11:10 am EDT, Thu October 13, 2011

Dell CEO downplays Google at own conference

Dell's founder Michael Dell used his own Dell World conference as an unusual platform for talking down Android while putting faith in Windows 8. While he pledged loyalty to Microsoft and said the company was "very aligned" with it, he said Google's OS had "not developed to the expectations" Dell had. Steve Felice, president of the consumer division, tried to minimize the company's lack of success, claiming that the Streak tablets, Aero, and Venue phones were shipped in small numbers to "see customer reaction and behavior."

To support his view, the CEO went on to make the paradoxical claim that his company's primary business, hardware, wasn't important. Dell provides enterprise-grade services but still makes much of its income on servers, desktops, and notebooks.

"Within the $3 trillion industry that we're in, the consumer business is worth $250 billion," he said. "Dell is much more focused on providing a complete set of solutions to customers, including the device, but we're not really focused on the device."

He did acknowledge that PCs were a "growth market" and important, but he portrayed it as a help to the services business, where it lowered the cost of hardware through scale. Smartphones and tablets were augmenting the PC, which wasn't "going away at all," according to Dell.

Although Dell has branched out with Android and Linux options, the company has remained one of the most loyal to Microsoft and the traditional PC model. Some have pointed to Dell's inability to get traction in mobile as more a virtue of sub-par hardware, such as the low-resolution screen and poor battery life of the Streak 7, as well as its tendency to ship with outdated Android builds and to unveil devices several months before they're genuinely ready, leaving them with outdated software and merely average hardware.

Windows 8 should help by giving Dell a truly touch-native interface that it can marry to tablets without having to relegate them to enterprise PCs or niche home PCs. The Texan firm has also shown signs that it's taking smartphones more seriously with the Streak Pro 101DL, a genuinely high-end phone that ships to Japan early next year and which might reach the US.

With Windows 8 not due until mid-2012 at the earliest, though, Dell currently sits in limbo and has been losing PC share to Apple, HP, and Lenovo.




by MacNN Staff

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Comments

  1. ruel24

    Joined: Dec 1969

    +8

    You don't think...

    You don't think he's got rea$on to be disappointed by Android, do you? Dell's problems are that the went from once making very well thought of PC's and great customer support to complete junk with laughable customer support, failure to move with the times, customers have caught on to just how crappy their products are, and lastly, they simply have a lack of vision.

  1. darkelf

    Joined: Dec 1969

    +26

    beleaguered

    it's dead. time to sell Dell and give the money back to the shareholders.

  1. facebook_Robert

    Via Facebook

    Joined: Oct 2011

    +8

    Dell didn't compete

    Dell's products were universally bad. They were an embarrassment to Android - and should have been embarrassment to Michael Dell, but he's not the kind of CEO that gets that sort of thing.

    I guess he's hoping Windows will be the slow paced, low competitive environment where mediocrity is the norm and where Dell can thrive.

    But I just doubt he'll find anything in Windows - Windows has to compete by outpacing Apple and Android - so its going to be a fast moving environment where Dell won't keep up anymore than they did with Android.

    I think MS - may carve out a small niche for themselves eventually, tying the desktop and mobile OS's together, is their key to doing that. But that AND keeping pace with innovation.


  1. lkrupp

    Joined: Dec 1969

    +10

    RDF

    Mikey, Mikey, only the great Steve Jobs had a reality distortion field that actually worked. Jobs friggen invented the RDF. Have you heard of it?

    Your attempt at an RDF is lame. Your company is floundering, beleaguered, and no amount of spin from you is going to change that. Yeah, right, Dell no longer focuses on the device. Tell us another one.

    Pathetic

  1. slapppy

    Joined: Dec 1969

    +2

    DELL

    DELL...hahahaha!

  1. facebook_Eric

    Via Facebook

    Joined: Oct 2011

    +4

    Wow

    Man, it's gotta be embarrassing if you can't even void disappointing Dell!

    Hey Michael Dell, should Google give the money back?

    Wait...

  1. SockRolid

    Joined: Dec 1969

    +7

    You couldn't pay me

    There's a "Dell World" conference?
    You couldn't pay me to go.

  1. SockRolid

    Joined: Dec 1969

    +4

    Hello Mr. Dell. Lenovo calling...

    "Hello Mr. Dell. Lenovo here. We have reason to believe that your sales and profits aren't what they used to be. And we need more factories. Any interest in selling?"

  1. BigMac2

    Joined: Dec 1969

    +2

    It's all about users experience.

    And Dell doesnt have any control on the users experience of their product they sold, the PC world is just plain pathetic: Microsoft control the experience, Dell and all other control the user, no one beside Apple control both.

  1. MilMascaras

    Joined: Dec 1969

    0

    Prognosticator

    Mike Dell is a very important source for the tech savvy investor:
    Whatever he says, the opposite will happen.
    Therefore, Android will keep getting better, and Windows 8 will be problematic.

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