toggle

AAPL Stock: 111.78 ( -0.87 )

Printed from http://www.macnn.com

Cook: Apple could return some MobileMe features to iCloud

updated 09:45 pm EDT, Mon September 12, 2011

CEO responds to customer concerns

Representatives from new Apple CEO Tim Cook's office recently called a customer who sent an e-mail bemoaning the forthcoming loss of certain sync services and iDisk in the transition to this fall's iCloud service, and was told that the company would consider adding back some of the lost features "if there's enough feedback on the subject," AppleInsider reports. Some features of MobileMe, which cost $99 per year, are being dropped from the free iCloud service.

Apple will continue all MobileMe features until June of next year, but do not plan to include some syncing features that were popular with members, such as Keychain, application and system preferences, dock items, and Dashboard widget syncing -- which was handy for keeping multiple Macs in harmony with each other. The iCloud service also does not offer the extensive Mail syncing (accounts, signatures, rules and mailboxes) that exists in MobileMe.

Outcry has also been heard over the company's plans to discontinue iWeb-based MobileMe hosting and iPhoto's Gallery feature, along with the 20GB of iDisk space current members have. The free iCloud service will offer 5GB of personal storage at no charge, but users can optionally upgrade the storage to 15GB for $20 per year, 25GB for $40 per year, and 55GB for $100 per year.

Though iWeb-based MobileMe hosting will also be withdrawn, the iWeb program itself will continue to work and can save websites to other hosts via FTP or other uploading methods. Dropbox has proven to be a popular alternative for the small, personal websites that iWeb specialized in (with many other third-party options available), but Apple has indicated that iWeb will no longer be actively developed. As for iPhoto's Gallery feature, Flickr and other services offer a paid option that roughly corresponds to Gallery's features. Somewhat ironically, replicating all the "lost" features of MobileMe may end up costing customers only slightly less money than the previous fee for MobileMe.

Cook has carried on with former CEO Steve Jobs' tradition of occasionally answering customer e-mails directly, though calling a customer directly would have been extremely unusual during Jobs' time as CEO.

The iCloud service will offer its own range of features, some of them significant extensions or improvements over the MobileMe offerings. Automatic backups of all iTunes and Mac App Store purchases that do not count against the 5GB free personal space, for example, and instant manageable "push" syncing of content across desktops, laptops and mobile devices. There has also been code discoveries indicating that iCloud will feature significant new social features and voice command and recognition technology.

The service also automatically syncs up to 1,000 photos on other devices, and keeps contacts, calendar info and e-mail in sync as before. The company will also offer an "iTunes Matching Service" that matches songs on a user's device with an instant cloud backup from the iTunes store for an unlimited number of songs that can be synced with any mobile device on-demand for $25 per year.

Apple's iCloud service is expected to roll out along with or soon after the introduction of iOS 5 and OS X 10.7.2, which will have the necessary features to take advantage of the service. Existing MobileMe members will have access to the service automatically, though they will retain access to the MobileMe features until June of next year.

The user who heard from Cook's office is encouraging other MobileMe members to use MobileMe's feedback page to lobby Apple to keep or add services to iCloud. [via AppleInsider]




by MacNN Staff

POST TOOLS:

TAGS :

toggle

Comments

  1. Gepard

    Joined: Dec 1969

    +6

    MobileMe Gallery

    Please, don't kill the gallery future! There is no better looking gallery anywhere. Prove me If I am wrong!

  1. drumrobot

    Joined: Dec 1969

    -1

    iDisk

    "Outcry has also been heard over the company's plans to discontinue iWeb-based MobileMe hosting and iPhoto's Gallery feature, along with the 20GB of iDisk space current members have."
    Don't previous MobileMe users get free upgrades to the 25 GB iCloud plan?
    http://gizmo.do/nvv0cX

  1. godrifle

    Joined: Dec 1969

    +5

    Synchronizing settings

    Synchronizing app settings (Safari bookmarks, mail signatures, mail accounts, Yojimbo data, Transmit bookmarks, Keychains passwords, etc.) is *the* reason I use multiple Macs. I don't have to worry which Mac I'm using -- so I take my MBA on the road an all the settings are the same. This *one* feature makes Mac OS X better, and sells more machines (in my case). Come on Apple, think this one through.

  1. hayesk

    Joined: Dec 1969

    +3

    Vocal minority?

    Funny how before iCloud, everyone here claimed Apple had next to no MobileMe subscribers and that nobody in their right mind would pay for it.

    Now the comments are full of people wanting the MobileMe features back. This goes that you can't tell from comments and forums how popular something is or how widespread an issue is.

  1. testudo

    Joined: Dec 1969

    0

    Re: Vocal minority

    Funny how before iCloud, everyone here claimed Apple had next to no MobileMe subscribers and that nobody in their right mind would pay for it. Now the comments are full of people wanting the MobileMe features back.

    Right. So those claiming there were no subscribers were a vocal minority, but the people wanting features back are not? Maybe the new crowd of complainers is the vocal minority.

    And I don't recall anyone saying that there were no mobile me subscribers. There were lots of people saying "You could do a lot of it for free" and others disagreeing. And the disagreers, who were more vocal than the naysayers, would tell you how all the features were without parallel or easier to use.

    And they're the ones now complaining about the features going away.

    Now the comments are full of people wanting the MobileMe features back. This goes that you can't tell from comments and forums how popular something is or how widespread an issue is.

  1. facebook_Peter

    Via Facebook

    Joined: Sep 2011

    0

    Facebook Page to Keep MobileMe Services in iCloud

    https://www.facebook.com/pages/Keep-MobileMe-Features-in-iCloud/165371700211982?sk=wall

  1. herojig

    Joined: Dec 1969

    0

    I've been paying 99$ for years, and love it.

    For 99 I got as many websites as I could generate using iWeb plus all the sharing & syncing services... now that's it's almost gone, I can see why folks are crying... I want MobileMe to come back as well, it was great! iCloud is just a syncing service, and is not as good except for the iTunes cloud stuff.

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

MacNN Sponsor

Recent Reviews

Dell AD211 Bluetooth speaker

For all of the high-priced, over-engineered Bluetooth speakers in the electronics market, there is still room for mass-market solution ...

VisionTek 128GB USB Pocket SSD

USB flash drives dealt the death blow to both the floppy and Zip drives. While still faster than either of the old removable media, sp ...

Kodak PixPro SL10 Smart Lens Camera

Smartphone imagery still widely varies. Large Megapixel counts don't make for a good image, and the optics in some devices are lackin ...

toggle

Most Commented