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Lowe's to equip workers with 42,000 iPhones

updated 01:10 pm EDT, Fri September 9, 2011

Transaction processing in long-term plans

Home improvement chain Lowe's is in the process of equipping its workers with 42,000 iPhone 4s, according to Bloomberg. In initial use the devices will simply handle tasks like scanning, checking product information, viewing how-to videos or connecting to lowes.com. Each store should get about 25 phones, states CIO Mike Brown.

The executive adds that phones will eventually be enabled with more functions, including calling, email and texting. At some stage the iPhones will be able to handle credit and debit card purchases, drawing traffic away from registers. Apple uses specially-equipped iPod touches at its own stores for the same reason.

Lowe's as a whole is in the middle of a massive technological upgrade effort. Beyond using iPhones the company is increasing store bandwidth, adding Wi-Fi hotspots, and making more goods available online. Some 72,000 computer screens in the chain are being replaced with flat-panel displays. "Forget about the competition, we are playing catch-up with the customer psyche," Brown explains.




by MacNN Staff

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Comments

  1. testudo

    Joined: Dec 1969

    -6

    wow....

    "Forget about the competition, we are playing catch-up with the customer psyche," Brown explains.

    and just before the iphone 5 comes out. Oops...

  1. kirsch

    Joined: Dec 1969

    +3

    Why iPhones

    It makes more sense to use iPod touch for this. Why are they buying iPhones?

  1. MacAssemble

    Joined: Dec 1969

    0

    Mistake?

    Sounds like a possible mistake about unsung iPhones. WHY? Maybe Apple is giving them a good deal, since they will be discontinued anyway with the 5 and 4s coming soon?

  1. coffeetime

    Joined: Dec 1969

    +1

    probably for...

    upper managers only. Plus the camera on iPhone 4 has higher resolution than iPod. I tried to take snapshot of QC code on iPod (latest generation) and the app can't focus and wouldn't snap. For iPhone 4, it takes seconds and instantly it redirects you to a website.

  1. facebook_Bob

    Via Facebook

    Joined: Nov 2011

    0

    Lowe's Goes High Tech

    Sounds like an excellent move allowing their staff to be more helpful to customers right there on the spot. I can't wait to go in a see how they use them!

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