updated 01:05 pm EDT, Tue June 28, 2011
Company breaks normal policies to keep customers
Some buyers of Final Cut Pro X are successfully getting refunds from Apple, reports say. The software is being sold exclusively through the Mac App Store, where one of the conditions is normally that all sales are final. By filing requests through a customer service form however, people are reportedly getting credit back for the purchase of Pro X and/or its companion apps Compressor and Motion.
"Please note that this is a one time exception because the iTunes Terms and Conditions state that all sales are final," one Apple email response reads. In another, an Apple representative hints that Pro X may be generating a large number of complaints. "Please accept my apologies for the delay in responding your email, as we have been receiving higher volumes than usual. This is certainly not the customary time for a response and your understanding is greatly appreciated," the message says.
Video editors have been complaining that Pro X is missing essential features, such as multicam editing and the ability to import old Final Cut projects. While some options are expected to stay missing, Apple has promised to solve some problems in future updates. When those might be pushed to the Mac App Store has not been announced.