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Apple, Google asked to make refunds available in Taipei

updated 04:55 pm EDT, Fri June 3, 2011

Government calls for 7-day free trial

The Taipei City government has asked Google and Apple to provide a seven-day free trial period for their respective mobile app stores. Yeh Ching-yuan, the top person in the city's Law and Regulation Commission, claims the companies are in violation of the Consumer Protection Act without free trials or a way to provide full refunds.

As a specific example, Yeh pointed to a situation in which an App Store customer downloaded a faulty app that did not work, but the individual could not receive a refund. The regulator suggests any denial of responsibility from the companies, even though apps are developed by third parties, is an "irresponsible business practice," according to quotes posted by Taipei Times.

The government has threatened to fine each company up to 1.5 million TWD (~$52,000 USD) if they do not comply within 15 days.




by MacNN Staff

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Comments

  1. facebook_Clarence

    Via Facebook

    Joined: Jun 2011

    +4

    Good idea

    That's the way it should be.

  1. facebook_Beerbelly

    Via Facebook

    Joined: Jun 2011

    +2

    Wait a sec...

    This is the *city* of Taipei, not even the national consumer agency? I get the feeling Apple will be figuring out how to get out of Dodge... err.. Taipei.


  1. ggirton

    Joined: Dec 1969

    +1

    No apps for Taipei!

    problem solved!

  1. Salty

    Joined: Dec 1969

    -2

    Don't they ...

    Don't they already have refunds available if you call in? Apple actually retains the right to charge the dev the full refund amount. This sounds stupid. How many cheap Taipe people might download a game, play it for 15 days and then ask for a refund? This is super shady. My guess is that Apple decides that Taipe isn't a big enough market to justify changing their systems over.

  1. chas_m

    Moderator

    Joined: Dec 1969

    +6

    It would be nice

    if each app download came with a built-in trial period (let's say 48 hours) whereupon if you failed to ask for a refund your card would be charged.

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