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Verizon iPhone pre-orders marred by website problems

updated 10:50 am EST, Thu February 3, 2011

Apple, Verizon sites reject customers

Some people have been experiencing serious trouble trying to complete pre-orders for the Verizon iPhone, accounts say. Even though pre-orders opened to existing Verizon subscribers at 3AM, the Verizon website is reported to have generated problems for over five hours afterward, including error messages or slow orders taking about an hour. Difficulty may still be persisting in some cases.

The Apple online store has not been immune, as it is said to be denying pre-order eligibility in cases where Verizon has actually confirmed it. Orders may simply be failing, in some instances. Issues have in fact been inconsistent from person to person, or even browser to browser, making it difficult to pinpoint root causes.

Apple and AT&T have regularly had trouble during iPhone launches, usually due to authentication servers taking on heavy loads. The Verizon launch should in theory have been smoother, owing not only to eligibility restrictions and an early start, but also the lack of new specifications to draw customers. Technical issues may signal intense demand for the Verizon model.






by MacNN Staff

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  1. gurman

    Joined: Dec 1969

    +6

    Order experience with VZW

    I managed to get my order for replacing my 6-year-old Moto RAZR with an iPhone 4 in about 3:10 AM EST. The final page said they'd e-mail me confirmation that my credit was OK (as though they hadn't been billing me for the last 15 years?). That didn't arrive until 4:30 AM. They claim a ship date of February 10.

  1. Cabinqueen

    Joined: Dec 1969

    +5

    Smooth ordering with VZW

    I was curious so click on link through Verizon at 8 minutes before the hour. It let me start the order, then I clicked the final 'order' link just seconds after midnight. Sweet! My conformation came just 10 minutes after midnight. Smooth as silk.

  1. c4rlob

    Joined: Dec 1969

    +2

    Doesn't bode well

    Verizon is already having similar technical problems as AT&T with handling demand. Seems to indicate Verizon wasn't sufficiently prepared; hopefully they're better prepared for the demand on their network given how much they criticized AT&T's service for the iPhone.

  1. CarlRJ

    Joined: Dec 1969

    +2

    Smooth ordering through Apple

    I ordered two iPhones, for my wife and I, just after midnight (PST / 3am EST), with no problem or delay at all (well, actually, I did have to split the order into two orders, because it turns out there's a one-iPhone-per-order limit).

    I went with Apple (vs. Verizon) because their ordering experience is generally very nice, and I had an Apple gift card that I was given last summer to put towards an iPhone. Was sad I wouldn't be able to pre-order through Verizon (because of the gift card), then very happy when Apple "saved the day" by announcing their pre-order service at nearly the last minute.

    BTW, Apple's ordering system needs to talk to Verizon's website in real-time to check eligibility, so Verizon trouble would slow down Apple's ordering system a bit.

  1. tonewheel

    Joined: Dec 1969

    +1

    Advantage...

    ...neither.

  1. Fast iBook

    Joined: Dec 1969

    +1

    Can you hear me now?

    No, the website is down, as has always happened with iPhone launches.

    - A

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