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Galaxy Tab return rate as high as 15 percent

updated 08:05 am EST, Tue February 1, 2011

Study says Galaxy Tab returns very high

The fallout surrounding the Galaxy Tab has been compounded as a new study has suggested Samsung is losing a significant number of its customers. Tracking by ITG since mid-November suggests that the return rate for the Android tablet is as high as 15 percent. Apple's iPad in contrast saw just a two percent return rate and hinted that there was brewing dissatisfaction with the Galaxy Tab.

"[People] aren't in love with the device," ITG analyst Tony Berkman told the New York Post.

The observation came just as Samsung itself revealed that its sales were much lower than shipments. Combined, the two suggest that only a small portion of the two million Galaxy Tabs shipped to date have been bought and kept by users. Samsung has so far declined to discuss either the activation rate or the return rate.

Most of the blame from critics has been on the lack of significant differences in interface versus a smartphone. Samsung has some optimized apps, such as the browser and the Reader Hub, but most of the core interface is virtually identical to that on a Galaxy S smartphone like the Vibrant, including upsized icons. Apple's own iPad interface is also somewhat upscaled but has far more native-sized apps as well as pervasive controls that don't exist in the smartphone version, such as pop-overs.

Google has echoed this view and even advised against using Android 2.2 for tablets through the lack of optimizations. The Galaxy Tab is potentially an orphan as there aren't any known plans to upgrade to Android 3.0's tablet-ready interface, which could be the the centerpiece of the Galaxy Tab 2.

by MacNN Staff



  1. Foe Hammer

    Joined: Dec 1969


    A Great Statistic To Track - The Race Is ON!

    Besides units shipped/sold to distributors and actually sold to customers, let's track units returned by customers.

    The last is the first real race to the top I know of for the wannabe tablet makers. Wannabes, start your engines - at least the ones that open your (re)receiving dock doors.

  1. climacs

    Joined: Dec 1969


    f'ing brilliant

    I can't think of a better way to drive sales for GTab 2 than to sell people a cr.appy mini tablet with an OS unsuited to tablets, that can't be upgraded to Android 3.0!

  1. chefpastry

    Joined: Dec 1969



    I know it's messed up, but I find great joy in this.

  1. climacs

    Joined: Dec 1969



    it's not a German pastry but it sure is delicious.

  1. chippie

    Joined: Dec 1969


    15% Return Rate Is Not Extraordinary

    the usual rate of return for all electronic goods in the US is between 11% and 20%. I would think that the Galaxy Tab2, possibly announced tomorrow would have Honeycomb installed, and that( if wise) Samsung would update the original Galaxy Tab to Honeycomb. So, the Galaxy Tab is far from death. It is actually about to expand.

  1. facebook_Omega

    Via Facebook

    Joined: Feb 2011



    Peep all of the Android Haters in here! I think that some here have a bit of Android envy. Even finding some morbid joy in the mere report of a peak of a 15% return rate... WOW!

    I have people every day that see the G-Tab and totally want it. Of the people that I know who bought a G-Tab, I have not yet heard of one person that got it, then returned it, unless there was a defect or they broke it.

  1. c4rlob

    Joined: Dec 1969


    It's not complicated at all...

    Forget about return rates and shipment vs. sales and honeycomb etc. Just use common sense...
    Apple iPad is a beautiful, solid, established, well-supported, well-understood, holistic experience that any grade-schooler can comprehend in a minute. Everything else is just playing catch-up, so none of these statistics should be controversial or even matter in the grand scheme. Wake me up when Google or Samsung or any of these wannabes actually figures out how to deliver both a SMOOTH and COMPLETE experience from storefront to hardware to support to platform to content, for at least one product - let alone multiple products and services.

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