Apple support company drops lawsuit against Greek customer
updated 04:10 pm EST, Wed January 19, 2011
Systemgraph admits to 'excessive' response
One of Apple's official support companies, Systemgraph, has dropped a lawsuit it filed against a Greek customer, reports say. Dimitris Papadimitriadis brought an iMac to the company to fix dark areas in the display, only to get worse results in return. The legal action came as a result of a public complaint in a web forum, which Systemgraph subsequently insisted was "an organised attempt to slander and insult" the firm.
The suit is said to have evaporated a few days before it went to court, with Systemgraph admitting that it overreacted. "We were led to an excessive and inappropriate response, and finally accepting that Mr. Papadimitriadis' intention was not to undermine the reputation and credibility, withdraw such court action," a statement reads. Papadimitriadis notes however that the company is not currently reimbursing him for his legal costs; a lawyer is said to have told him that the ultimate burden of compensation falls on Apple.
The Greek consumer ombudsman is reportedly attempting to broker an agreement. Systemgraph's lawsuit triggered a minor firestorm of negative online publicity, not only in the media but on Twitter through the #systemgraph hashtag. Greek residents lack the option of going to an Apple Store for service.
Junior Member
Joined: May 2000
So the verdict so far
..is that iSquare which is the local Apple representative forces Systemgraph to start the lawsuit. The owner got billed 3000 euros in legal costs and still has a dysfunctional iMac!
And in regard to the AppleStore, iSquare names their stores AppleStores without Apple approval of any procedure therein. iSquare refuses to repair most of the Macs bought from any other dealer or outside Greece!