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Steve Jobs promises MobileMe improvements in 2011

updated 06:10 pm EST, Tue December 7, 2010

Exec responds to frustrated customer

Apple CEO Steve Jobs has reportedly promised improvements to the company's MobileMe services sometime next year. The executive is said to have responded to criticism from a frustrated customer who complained of unreliable syncing, duplicate entries, and other problems, according to e-mail correspondence posted on MacRumors.

"Please tell me it will get better, and soon?" the customer pleaded.

"Yes, it will get a lot better in 2011," Jobs reportedly responded from his iPhone.

Apple has continued to bring incremental improvements to the service, including a new Mail client and revamped Calendar utility. The company also changed its "Find my iPhone" feature to a free option for all users, a move which fueled speculation that the entire range of MobileMe content may transition away from a paid service.




by MacNN Staff

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  1. chas_m

    Moderator

    Joined: Dec 1969

    +10

    Room for improvement

    I've been an MM subscriber since day one (iTools) and have always found it to be a good deal for me. In these days of Darth Google, I'm particularly appreciating the ad-free nature of MM.

    That said, sure there's room for improvement -- all the stuff the emailer complained about is real (though over time I've figured out how to avoid duplicate entries and unreliable syncing), in particular iDisk and CalDAV upload is far slower than it should be.

    But if you leverage all the services instead of JUST email or JUST syncing, and particularly if you bargain-shop for MM via Amazon, it's a fine deal for the money and I'm really looking forward to seeing what they do with it next year.

    Comment buried. Show
  1. ilovestevejobs

    Joined: Dec 1969

    -17

    Re:chas_m

    Your just a sucker :)

  1. DiabloConQueso

    Joined: Dec 1969

    +10

    Don't forget to count...

    ...this "sucker" as well. Been around since iTools days too, and MobileMe is a service I won't go without.

    Don't worry yourself about what I spend my money on or whether I'm being taken for a ride or try and save me from the "flock" I've been "suckered" into. I'm just fine and peachy right where I am.

    Comment buried. Show
  1. macdaddy22

    Joined: Dec 1969

    -14

    macs cant catch up

    What Apple trys to make you buy, google gives away for free. The other difference is google's OS and tools are designed to be integrated from the start. All apps and data sync perfectly for no extra cost. Apple cant control everything and also make data share the way users want. Apple is way behind the times. Amazing that people actually pay for mobile me.

    Comment buried. Show
  1. mrrwthird

    Joined: Dec 1969

    -19

    Apple blows

    remember not to cures, Apple will put you in the corner, Google is the new Apple. And from the looks of Android sales looks like people agree. Apple and Jobs sucks and every time Jobs hears the word Android he curls up in the fetal position.

    Comment buried. Show
  1. ilovestevejobs

    Joined: Dec 1969

    -13

    The smart consumers...

    Have negative votes on their names :)

    The suckers have positives :)

  1. JuanGuapo

    Joined: Dec 1969

    +9

    MobileMe

    It's not perfect but I like it. That's all that matters. I use Gmail too but I don't like the advertising or lack of support.

    Things I like about MobileMe...
    - It's relatively cheap considering ALL the things it contains (notably Back to my Mac--compare pricing to GoToMyPC if you're curious)
    - 24/7 support
    - No Advertising
    - iDevice support is excellent.
    - Mail aliasing is a favorite of mine.
    - I use iWeb and re-direct my domain to MobileMe, it all works really well and was an easy setup.
    - Mail doesn't have any data bandwidth caps. (Gmail, are you listening?)
    - Gallery is nice. I use Flickr Pro rand Picasa too but I use Gallery for my best stuff.
    - iDisk Sync is quick and cheap considering the storage. I don't get ppl who complain about the speed. I have Dropbox as well and it's slower on downstream than iDisk. Dropbox has great syncing support but it was murder on my laptop battery so I went back to iDisk.
    - Mail uses industry-standard IMAP.
    - External POP auto-retrieve is guaranteed 4x an hour. (Gmail is up to one hour per retrieval)
    - The new Calendar system (via CalDAV) is excellent. I didn't have any problems with the old one but the new one is great. I switched from Google Calendar a few weeks ago after testing it out and like it a lot better.

    Things I don't like about MobileMe...
    - No phone support for escalations
    - Mail attachment size is only 20MB (wish it was a flat 25MB but I know I'm dreaming)
    - Bugs in uploading from iWork for iPad when iDisk Sync is enabled. They don't populate in folders/subfolders.

    Seeing as I have Gmail too, I should mention....
    - Gmail's IMAP implementation is horrible. (POP is even worse)
    - No support unless you have a premier account ($50/yr and req. a domain)
    - No support if you get locked out of your account or shut off. Sent an e-mail through their site and hope/pray they reactivate it.
    - Gmail.com tends to be slow in the mornings.
    - Advertising is aggregated and based on e-mail content. Yeah...
    - Google Buzz. Yes, that thing they got sued over and eventually settled out of court.
    - Bandwidth caps on IMAP/POP3 usage.... download too much mail, get your account locked for 24hrs. Not like I've had this happen before or anything... CAPTCHA doesn't always work.

  1. nat

    Joined: Dec 1969

    +3

    iloveblowjobs

    how we've missed you and your singular wit.
    when i think of your wit i think SNAP!

    just to clarify, the dumba$$ trolls have negative numbers by their name


    oh, and btw... :)

  1. JoeSlater

    Joined: Dec 1969

    +1

    Find my iPhone is not free

    It's only free if you have an iPhone 4. I learned this the hard way when I updated my jailbroken 3Gs for this feature and wasn't allowed it. Now I'm stuck with downgrading hassle or tethered jailbreak.

  1. testudo

    Joined: Dec 1969

    0

    Re: Room for improvement

    In these days of Darth Google, I'm particularly appreciating the ad-free nature of MM.

    You're paying $100 a year for MM and get Google stuff for free. Since there's no such thing as 'free', the cost is ads.

    That said, sure there's room for improvement -- all the stuff the emailer complained about is real (though over time I've figured out how to avoid duplicate entries and unreliable syncing), in particular iDisk and CalDAV upload is far slower than it should be.

    Besides being 'real', the issues are also time-consuming to 'fix', and that's assuming you realize there's a problem. And it can really cost you if those synching issues also include losing appointments.

    h***, it would be nice if Apple's iOS calendar could deal with a birthyear before 1920 or something.

    I'm really looking forward to seeing what they do with it next year.

    Well, I'd just be happy if they spent more time making it rock-solid and then worried about adding great new features (which, really, they haven't added anything to it since it pretty much started - the online site has been 'updated' and 'fancified', but it's still the same as it was 5 years ago).

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