updated 12:45 pm EST, Tue November 9, 2010
Techs asked to produce more evidence
Apple has adopted a slightly more lenient stance towards people claiming warranty service for iPods, according to internal documents. Like some other Apple products, iPods contain small sensors meant to show whether or not liquids have seeped in. In general, Apple has been likely to reject warranty claims out of hand if any "liquid contact indicators" (LCIs) have been tripped.
Under the new guidelines, technicians at Apple Stores and AppleCare Repair Centers must check for secondary evidence of liquid damage once the LCI in the headphone jack has been tripped. The change could lead to a greater number of successful warranty claims. It's speculated that Apple may be worried about the reliability of LCIs, which could be going positive because of ordinarily tolerable amounts of moisture.