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Apple privately aware of glitches with new MacBook Airs

updated 10:30 am EDT, Thu November 4, 2010

Issues include flickering, fading displays

Although it hasn't spoken up publicly, Apple is internally aware of reported problems with the 2010 MacBook Air, a source says. The person points to leaked internal documents, which make it clear that the company knows about two graphics glitches. In one, an Air's screen may flicker or display lines with different colors when waking from sleep, or after hotplugging an external monitor. In the other, a screen may repeatedly fade from dark to light colors after coming out of sleep.

Both the 11- and 13-inch sizes of the Air are affected, which may suggest that the problem lies with graphics chipsets. Apple describes the issue as having been "isolated," and already on the way to being fixed in a future software update. When dealing with customers, Apple workers are being told to say that the company is "aware of the issue" and "working on a solution."






by MacNN Staff

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Comments

  1. Athens

    Joined: Dec 1969

    -2

    So..

    New Product, new Glitches, New Fixes.... NEXT

  1. testudo

    Joined: Dec 1969

    +4

    duh

    Of course they're aware. People have been complaining about them for a while. They just don't publicly admit they are aware, for that leaves them open to the "Then I want a replacement/my money back/you're being sued!" train of consumers.

    Which is really aggravating when you have a problem, call them, and they say "Um, I never heard of that!"

  1. wrenchy

    Joined: Dec 1969

    +4

    If


    all the hardware and software is supposed to be the same, why is it only some terminals display these glitches and not all? Software should be the same across the board so wouldn't this point to a batch of faulty hardware?

  1. ilovestevejobs

    Joined: Dec 1969

    -5

    Welcome to the Apple Experience.

    Its s*** but hey, its Apple >:)

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