AAPL Stock: 118.3 ( + 0.49 )

Printed from

Korea summons Apple director to account for iPhone policies

updated 09:35 am EDT, Wed October 13, 2010

Company foisting refurb iPhones on customers?

A senior iPhone director at Apple, Farrel Farhoudi, has been summoned to appear in front of the South Korean parliament on October 21st, says Bloomberg. Farhoudi will be asked to explain the company's repair and replacement policies, which have engendered a number of complaints from Korean customers. When people go to get iPhones repaired, the complaints allege, Apple is primarily choosing to hand out refurbished phones, rather than grant refunds, new phones or actual repairs. A local iPhone warranty allows a choice of any of the four options if a fault happens within 14 days of purchase.

Multinational executives appearing in front of the Korean parliament is a rare phenomenon; it's believed to be at least three years since the last such case. Farhoudi was only requested after an Apple spokesman, Steve Park, was unable to provide enough information. Na Seok Gyoon, an executive from Korean carrier KT, is also being called to testify. Either person could potentially be sued if they fail to appear.

A local news agency, Yonhap, claims to have learned that Apple has agreed to let Farhoudi speak. "It's just a one-time gesture," comments LIG Investment & Securities analyst Kim Young Joon. "There's no reason to believe that the company will provide Korea with better services as there are bigger markets elsewhere and any change locally could trigger same requests from other countries."

by MacNN Staff



  1. TomSawyer

    Joined: Dec 1969


    Maybe Farhoudi can inquire

    into Korea's exclusionary tactics and return a little pressure on the Parliament while he has the pulpit.

Login Here

Not a member of the MacNN forums? Register now for free.


Network Headlines

Follow us on Facebook


Most Popular


Recent Reviews

Ultimate Ears Megaboom Bluetooth Speaker

Ultimate Ears (now owned by Logitech) has found great success in the marketplace with its "Boom" series of Bluetooth speakers, a mod ...

Kinivo URBN Premium Bluetooth Headphones

We love music, and we're willing to bet that you do, too. If you're like us, you probably spend a good portion of your time wearing ...

Jamstik+ MIDI Controller

For a long time the MIDI world has been dominated by keyboard-inspired controllers. Times are changing however, and we are slowly star ...


Most Commented