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Apple brings an end to iPhone 4 case program

updated 03:20 pm EDT, Fri September 10, 2010

'Small' group of people said to need cases

Claiming that iPhone 4 antenna problems are proving "even smaller than we originally thought," Apple says it is officially discontinuing the free case program as introduced in July. "A small percentage of iPhone 4 users need a case, and we want to continue providing them a Bumper case for free," the company writes. "For everyone else, we are discontinuing the free case program on all iPhone 4s sold after September 30, 2010."

To get a free Bumper after the deadline, people will have to contact AppleCare for help. The company is also returning to a normal refund policy for phones bought after the 30th. Under recent terms, people were allowed to return any undamaged iPhone 4 within 30 days of purchase, and without a restocking fee.

Apple has yet to mention any plans to permanently correct the iPhone 4's flawed antenna design, which can cause signal loss if the device is held in a particular grip. A recent report hinted that Apple would introduce an overhauled phone on the 30th, likely insulated to eliminate the need for a case. No other rumors have emerged to support the idea.






by MacNN Staff

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Comments

  1. pottymouth

    Joined: Dec 1969

    +2

    got mine

    Never really had a problem in the first place so the case hasn't done anything but made my phone bigger. Meh.

  1. MyRightEye

    Joined: Dec 1969

    +2

    Never had any issue...

    But I like the free bumper case.

  1. JuanGuapo

    Joined: Dec 1969

    +1

    No issues either..

    No issues with my antenna. Sure, I can grip it and make it drop a bar or two but it's not hindered my use of the phone at all.

    The free cases for both of our iP4s were a nice surprise, though.

  1. DiabloConQueso

    Joined: Dec 1969

    +1

    Ditto to all above

    I got the standard, black, Apple-branded bumper. Looks decent, and I can now set it on a flat surface without fear of some tiny granules of dust scratching the glass back.

    My wife got a Speck case for free (after living "naked" for almost two months, which incurred two, nice scratches on the back from placing it backside-down on less-than-clean tables). Took a month longer to get here, but it seems to protect the phone much better than mine (it fully covers the back of the phone). I don't carry a purse with sharp needles, scissors, keys, sunglasses, and other iPhone-scratching implements so that's not a worry for me and my tiny bumper.

  1. testudo

    Joined: Dec 1969

    -1

    Re: Ditto

    I got the standard, black, Apple-branded bumper. Looks decent, and I can now set it on a flat surface without fear of some tiny granules of dust scratching the glass back.

    The glass on the iPhone is not going to start scratching because you set it on a table. It's supposed to be tough glass.

  1. x user

    Joined: Dec 1969

    +1

    Heh

    Mine dropped so many calls before I got my case it was stupid. If you live in a marginal area at all, it was awful. My iPhour was wayyyy worse than my 3G.

  1. charlituna

    Joined: Dec 1969

    -1

    return policy

    The whole '30 days no restock fee' is not NEW terms or tied to the case program. That has been the policy since at least the 3g release. the change was that they let you return after 30 days and no fee (no clue about the ETF issue since that's an ATT thing)

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