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Apple to give free cases, refunds to fix iPhone 4

updated 01:45 pm EDT, Fri July 16, 2010

Refunds for existing Bumper case owners

In response to ongoing media attention about iPhone 4 reception problems, Apple CEO Steve Jobs today announced that the company is going to give out free cases to customers. The offer applies to anyone buying an iPhone through September 30th, and anyone who has bought one of the official Apple Bumper cases is eligible for a refund on the accessory. Because it can't make enough Bumpers on its own, Apple says it will be outsourcing other cases to meet demand. People can apply for a case at Apple's website beginning late next week.

Should a person not be happy with the arrangement, Jobs says the company will also be giving full refunds for undamaged iPhone 4s within 30 days of purchase. No restocking penalty fees should apply. In a Q&A session following the announcement, Jobs explained that refunds should also apply to AT&T contracts.

by MacNN Staff



  1. Jonathan-Tanya

    Joined: Dec 1969


    The numbers

    Jobs said the iPhone 4g drops less than 1 call per 100 more than the iPhone 3gs.

    Well, not having any specifics numbers, lets imagine, if the iPhone 3gs dropped 1.1 call per 100 and the iPhone 4 dropped 2 per 100, that, is less than 1 per 100 more, but is also close to double the number of dropped calls.

    And the doubling could be fantastically significant - since you would expect most calls not to drop that initiated successfully - if you had a bad signal the call wouldn't have even started.

    You expect a 100% connection rate for people living under the cell tower, and 100% call didn't even start rate for people living in the middle of the pacific ocean. The reality is, without context to know what is a good rate, what is a bad rate, the proper way to measure - the figure given is quite meaningless.

    Anyway, it comes down to this, return the phone or keep it. If you don't want it, I guess you don't have to have it. I mean that is not coming from Apple, its part of the AT&T buyers remorse period, I guess he's saying, its all up to AT&T. We'll give you a bumper, if you want it.

    Comment buried. Show
  1. Foe Hammer

    Joined: Dec 1969


    Get 'Em While They're Hot!.w91

    Rubber cry baby bug-gy bumpers.

  1. testudo

    Joined: Dec 1969


    Some answer

    Cases aren't solutions. One of the main 'benefits' of an Apple product, esp. something portable and public, is how it looks. Why would one want to then swath it in a protective case and hide all the styling of the thing?

  1. Parky

    Joined: Dec 1969


    So return the phone

    If you don't want a case then return the phone, it's not difficult!
    No one is forcing you to buy an iPhone or keep it.

    The solution is not to hold the phone so that the signal is affected, it's not hard to do, just 'Think Different'. You do NOT hold the phone in the 'death grip' when on a call as it means your palm is in your face, just hold the phone with your fingers, get case, or return it.

  1. QualleyIV

    Joined: Dec 1969



    The media and the apple-haters are having a heyday with this one but the bottom line is that this is a non-issue. It really is. There are VERY simple fixes for it and if it's a huge problem, take your phone back and you haven't lost anything. I know I won't be returning mine BECAUSE IT'S FANTASTIC.

    Comment buried. Show
  1. lamewing

    Joined: Dec 1969



    I noticed a lot of "shoulds" in Jobs statements. There SHOULD be not be any restocking fees and there SHOULD not be any termination fees with AT&T.

    I wonder how well that will work once people leave the area protected by Job's Reality Distortion Field?

  1. testudo

    Joined: Dec 1969


    Re: Speaking of lame.

    If you don't want to have scratches all over your iPhone, you would have a case anyway.

    So, if you're going to have a case to protect your iPhone, then why the h*** does Apple waste their time talking up the fancy look of the device? They might as well just put it in a rectangular box-like structure and stop wasting time with aesthetics.

  1. testudo

    Joined: Dec 1969


    Re: Non-issue

    The media and the apple-haters are having a heyday with this one but the bottom line is that this is a non-issue. It really is.

    Yep, that's why they held a special press conference in which Steve himself spoke to the public. This is why they're giving away free cases to anyone who wants it.

    And why are the iHaters picking on the iPhone 4? Shouldn't they have been talking this issue up since the initial release of the iPhone 3 years ago? Or have they been keeping it a secret for these years to wait until it became a really popular product, and then spring it out on the unsuspecting public?

    But that doesn't make any sense, since you'd think iHaters would have tried to make the iPhone an embarrassment from the outset and kill sales and then laugh all the way to the android bank...

    There are VERY simple fixes for it and if it's a huge problem, take your phone back and you haven't lost anything.

    These are NOT fixes! A fix is something that actually fixes the issue. These are, at best, workarounds to the problem.

  1. fpiman22

    Joined: Dec 1969


    its a crock

    well if all 3 million people would turn in your new phones (coz you have 30th days to do that) i think jobs would get a fix in the works and not this rubber band that he is doing

  1. Xinnix

    Joined: Dec 1969



    Remember when the iPhone battery replacement was such a big issue with the media?
    Ya, that was another non-issue issue.

    Jeez, I've had calls dropped on every cell phone I've ever owned going back to the early 90's! And with every carrier! Society needs to be educated on wireless technologies!
    But my work around for a dropped call is to............wait for it.................. Call them back!
    Man what an uptight world we live in.

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