updated 02:25 pm EDT, Fri July 16, 2010
CEO claims issue was fully realized after launch
As part of the Q&A session following Apple's iPhone 4 press conference, Steve Jobs disputed allegations in recent Bloomberg and Wall Street Journal reports suggesting he consciously ignored the antenna problem while the handset was still in the design process. The CEO called the claims a "total crock."
Jobs suggests that, contrary to the reports, the company became fully aware of the extent of the antenna problem approximately three weeks ago, following the official launch. Engineers at the company are said to have been working their "butts off" to determine the source of the problem and find a solution.
The Bloomberg and WSJ reports cited sources who claimed Jobs ignored the reception issue because he favored the aesthetic design of the stainless steel frame. The CEO argues that the company was aware of signal fade when the phone was held a certain way, but never thought it would cause such a significant problem for consumers.
Apple is giving away free bumper cases for every iPhone 4, while allowing customers to return the handset within 30 days without a restocking penalty.