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Apple recalls Time Capsules over power problems

updated 10:10 am EDT, Mon July 12, 2010

Units may suddenly stop working

A recall notice has been issued for a select number of Time Capsule routers. Some models may suddenly shut down again after startup, Apple notes, or simply not power on at all. The faulty units were sold between February and June of 2008, and should have serial numbers ranging between XX807XXXXXX and XX814XXXXXX.

Apple says it can either fix or replace affected Capsules at no cost. Owners must normally talk to an authorized service provider, an Apple Contact Center, or a Genius at an Apple Store; the latter requires an appointment. If any important data is on a Capsule's drive though, options for preserving the content can vary.

In the US or Japan people can contact Apple and arrange for mail-in service, which is said to have three to five days of turnaround. In all other places people must have an Apple Store or a service provider transfer the data to a replacement Capsule, and turnaround times can differ depending on the region.

In any circumstance, if a person has already paid to fix the specified problem they can contact Apple for a refund. The recall plan is only valid up to three years after the original date of purchase, barring future extensions.










by MacNN Staff

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Comments

  1. vinnieA2

    Joined: Dec 1969

    -2

    Not really a recall....

    "Recall" implies that ANY Time Capsule with those serial numbers can be returned for repair. This is not the case. Apple will ONLY repair or replace Time Capsules with those serial numbers which are misbehaving. If your Time Capsule is working perfectly, it doesn't sound like you can waltz into an Apple store and get a new one... Title of this article isn't accurate.

  1. mikerich

    Joined: Dec 1969

    +1

    It's a warranty extension

    A recall is when units are sent back to the manufacturer whether they are working or not. This requires your TC to have failed. It's pretty much the same as Microsoft's 3-year warranty on XBox 360s which also had a nasty habit of going pop when they got hot.

    Good to see Apple doing this formally - my version 1 TC died last year and it was several weeks before Apple admitted defeat and replaced it with the much improved current model.

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