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Nike+, iOS 4 experiences lost data, distance, high volumes

updated 04:30 pm EDT, Mon July 5, 2010

Glitches in app cause lost calibrations, totals

A Nike+ support forum is discussing numerous issues with iOS 4. According to users, upgrades to the most recent iOS release have caused problems with Nike's exercise sync gear, like lost workout histories, lost links or dropping connections with the Nike+ sensor and lost connections with the Nike+ remote. Most of the problems have been reported on the iPod touch and iPhone 3GS, but some have popped up for iPhone 4 users on the forum.

Other anomalies have also been reported, such as single clicks being registered as a double click, rendering the pause play button essentially useless, long data sync issues taking extreme amounts of time to finish and lost iTunes Nike+ tabs. Volume settings have been reset to be overly loud as well. Other reports have distances not being recorded alongside accurate times, total distances being artificially doubled and kilometer tracking being reverted to mileage tracking.

Nike+ Pro moderators have responded on the forum, explaining that they had no advanced access to iron out issues, that the software side of Nike+ is essentially an Apple-coded app. They recognized five essential issues with the update. The software does carryover workout totals, but not workout summaries, and the Watch Remote will sync but generally requires the user to rebuild the link after a forced restart. The disappearing iTunes tab will reappear after new data is synced from a workout under iOS 4. A reset and restart may be required to get the home button working to produce a spoken update and calibration settings seem to indicate that walking and running numbers are now uncalibrated.

While Nike+ forum pros have forwarded problem info to Apple, they are currently recommending a full reset of all settings on the iOS device, a forced restart and a series of quick presses on the back of the sensor -- but not a long sustained press on the sensor, which sleeps the device -- as well as a relink of the sensor.




by MacNN Staff

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Comments

  1. chris2519

    Joined: Dec 1969

    -1

    Quality Control on this is a Joke

    I gave up on the Nike+/iPhone integration with my 3GS after losing just about every other run that I did. There would be no evidence of the run. All the geniuses at the Apple store could do was tell me to do a complete factory restore of my phone -- which, of course, did absolutely nothing except waste my time. I had hoped that it would be resolved with the next iPhone, because of course nobody at Apple would acknowledge that any kind of issue existed (much like how they don't understand that someone running with the Shuffle 3 might sweat, thus rendering their idiotically-designed headphone controls unusable). But, reading this has convinced me otherwise. I almost went for a run with my IPhone4 yesterday, but instead I used my Nike+ sport kit. I cannot begin to tell you how pis*ed I would have been after a 5 mile run only to have it all disappear. Why is this so hard for them to make work, and make reliable? It's men and women running on terrestrial surfaces with little sensors in their shoes, not rocket science. I love Apple and spend a fortune on their products, but the people responsible for the Nike+ integration and the people responsible for the Shuffle headphones not being sweatproof? They should be fired and forced to reimburse all of us.

  1. wrenchy

    Joined: Dec 1969

    -9

    There's nothing wrong with the Apple kit.


    You are probably using it wrong.

  1. chris2519

    Joined: Dec 1969

    +2

    Wrenchy

    I've been using Nike+ since the day it came out, with 2 different Nanos, an iTouch, and then the iPhone. Thanks for your brilliant insight, but I actually know how to use it. As do all of the iPhone 4 users who are having similar problems and posting on the Nike+ Pro forums. I'm sure they thank you for your brilliant insight as well.

    Why do people post such stupid things? "I don't have a problem, therefore there is nothing wrong with the Apple kit." Such a textbook case of inductive reasoning. I personally don't have a problem with the iPhone 4 antenna, but I'm not going to post on pages where this is discussed and write "There is nothing wrong with the iPhone 4's antenna. You are probably using it wrong."

  1. appleuzr

    Joined: Dec 1969

    +1

    Chris2519

    Welcome to the world of internet trolling. People like Wrenchy post in forums, such as this one, with no intention of adding any sort of constructive feedback to the thread. They do it simply because they have nothing better to do with their time. It makes them feel better to add their negative input. Just try to ignore the likes of Wrenchy, Testudo, Luckyday, etc.

    They were born with a defect.

  1. wrenchy

    Joined: Dec 1969

    -1

    @ chris


    My sincere apologies for making a cheeky Steve Jobs-like reply to an obvious problem. And yes it was a joke. It appears the blokes on here don't appreciate Jobsian humour; Especially when they are on the receiving end.

    I will assume you did what Apple recommends and did a full reset and / or OS re-install on all devices involved. Perhaps a software conflict is causing this? Are there any new updates for Nike+ software? If nothing works, perhaps an install of the iOS 3.x? Is that even possible? Or does Apple want their minions to use the latest and greatest software?

    Good luck.

    Wren

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