updated 04:30 pm EDT, Mon July 5, 2010
Glitches in app cause lost calibrations, totals
A Nike+ support forum is discussing numerous issues with iOS 4. According to users, upgrades to the most recent iOS release have caused problems with Nike's exercise sync gear, like lost workout histories, lost links or dropping connections with the Nike+ sensor and lost connections with the Nike+ remote. Most of the problems have been reported on the iPod touch and iPhone 3GS, but some have popped up for iPhone 4 users on the forum.
Other anomalies have also been reported, such as single clicks being registered as a double click, rendering the pause play button essentially useless, long data sync issues taking extreme amounts of time to finish and lost iTunes Nike+ tabs. Volume settings have been reset to be overly loud as well. Other reports have distances not being recorded alongside accurate times, total distances being artificially doubled and kilometer tracking being reverted to mileage tracking.
Nike+ Pro moderators have responded on the forum, explaining that they had no advanced access to iron out issues, that the software side of Nike+ is essentially an Apple-coded app. They recognized five essential issues with the update. The software does carryover workout totals, but not workout summaries, and the Watch Remote will sync but generally requires the user to rebuild the link after a forced restart. The disappearing iTunes tab will reappear after new data is synced from a workout under iOS 4. A reset and restart may be required to get the home button working to produce a spoken update and calibration settings seem to indicate that walking and running numbers are now uncalibrated.
While Nike+ forum pros have forwarded problem info to Apple, they are currently recommending a full reset of all settings on the iOS device, a forced restart and a series of quick presses on the back of the sensor -- but not a long sustained press on the sensor, which sleeps the device -- as well as a relink of the sensor.