updated 05:50 pm EDT, Fri July 2, 2010
Antenna issue already targeted in several lawsuits
Apple has decided to drop its 10 percent restocking fee for customers dissatisfied with the new iPhone 4. The device has achieved extremely brisk sales in the first few weeks of availability, however many customers have complained of poor reception, dropped calls, or a complete loss of signal when the phone is held in a certain way.
The issue has prompted at least three separate law firms to pursue class-action lawsuits against the company. Many of the attorneys are focusing on the return fees as potential misconduct, arguing that the antenna issue is a known defect that has yet to be addressed by a recall or other resolution.
Apple has promised a software fix for the issue, claiming that the problem is exaggerated by a software issue involving the signal bars. In the meantime, the company recommends using a case or gripping the phone without placing the hand directly on the black bands at the bottom of the stainless steel frame. [via ComputerWorld]