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Video, artwork, sync bugs affect iTunes 9.2 users

updated 12:10 pm EDT, Mon June 21, 2010

iTunes Store videos unable to play

Several bugs -- some more serious than others -- have been introduced through iTunes 9.2, users say. Perhaps the most critical is an inability to play videos downloaded from the iTunes Store; affected people say iTunes will ask a user to authorize a computer for playback, then insist that the computer is already authorized, and display a black or gray screen when actually trying to watch a film or TV show. Downgrading to iTunes 9.0.x is said to eliminate the authorization requests, but not allow working video. A complete archival and reinstallation of Mac OS X is the only claimed solution so far.

People are also reporting that iPods and iPhones are having difficulty syncing. iTunes initially appears to freeze, giving no sign that it might be operating. Several users note, though, that after waiting up to five minutes the program should be usable again, and sync properly thereafter. If the problem continues, it should be possible to fix it by reverting to an earlier version of iTunes.

Another bug involves album art, which may not display properly in Finder or elsewhere if added manually, for instance through a third-party utility.

iTunes 9.2's main purpose is to support iOS 4, which will become available later today. Some rumors suggest it should be seeded through iTunes beginning at about 10AM Pacific time, or 1PM Eastern.








by MacNN Staff

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Comments

  1. hayesk

    Joined: Dec 1969

    +1

    Reinstalling OS?

    Reinstalling the OS means they haven't found a solution. It's probably a problem in a single file somewhere. Nobody in the thread seemed to try de-authorizing all computers, and then trying again.

  1. rgarza

    Joined: Dec 1969

    0

    pic from article

    thats the second time i've seen the pic from this article, i'm wondering if anyone knows what movie it's from?

  1. elroth

    Joined: Dec 1969

    +3

    c'mon Steve

    Apple needs to separate iTunes into pieces - adding new parts, like supporting iOS4, shouldn't break the most basic music and video functions. Remember that the iTunes 9 update was horrible at first, and it broke syncing of iPods, with no fix for several weeks.

    iTunes has become too bloated.

  1. testudo

    Joined: Dec 1969

    0

    Re: Reinstalling

    . Nobody in the thread seemed to try de-authorizing all computers, and then trying again.


    Note: that option isn't a solution either, just another 'work-around' to the problem. If it works at all.

  1. testudo

    Joined: Dec 1969

    +4

    album art

    Another bug involves album art, which may not display properly in Finder or elsewhere if added manually, for instance through a third-party utility.

    That's so odd, since manually added album art is stored directly in the music file. One would think that art would show correctly. Art downloaded using Apple's built-in feature, which stores the art separately in it's own database, would seem to be more likely to break.

    Or maybe the third-party utilities are adding art to apple's database?

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