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Survey marks AT&T as worst for dropped calls

updated 05:15 pm EDT, Wed May 5, 2010

Verizon tops list for stable connections

In spite of ongoing network upgrades, dropped calls are only getting worse on AT&T's cellular network, a study by ChangeWave claims. Having polled 4,040 North Americans in March, the research group says that an average of 4.5 percent of calls made within the previous 90 days were dropped. The figure is noted to be AT&T's worst ever in terms of ChangeWave results.

Drops have been steadily increasing for the carrier since March of 2009, when the average was 3.3 percent. Customer satisfaction is accordingly low, with just 23 percent saying this March that they were "very satisfied" with AT&T service. The cause of drops is not identified in the survey, but is likely associated with the sheer demand of iPhone traffic, which can overload celltowers in areas like New York City and San Francisco.

By contrast, Verizon has recorded the lowest number of drops in its history, scoring an average of 1.5 percent. It also has the highest satisfaction rating of any national carrier, with 49 percent of subscribers saying they were very satisfied. The carrier is followed by Sprint at 35 percent satisfaction, and a 2.4 percent drop average. T-Mobile is on par with AT&T for satisfaction, but better in terms of drops, showing only 2.8 percent.

by MacNN Staff



  1. facebook_Donald

    Via Facebook

    Joined: May 2010


    Figures Lie

    Unfortunately, there is no information on how or where this data was collected. It is well known that AT&T has horrible problems in NYC and the SF Bay areas. In other areas, such as Los Angeles, coverage is excellent. What percentages of respondents were in SF, NYC, and LA? Nothing is listed.

    I have no doubt that the number of dropped calls in some areas is horrible. But to not break this down to results by area gives a false impression. Figures do lie.

  1. gskibum3

    Joined: Dec 1969



    AT&T is complete garbage in the Southwest too. I changed to AT&T because of the iPhone and because a girlfriend was on AT&T. I can't believe how terrible the coverage is, and when there is coverage dropped calls are all to common.

  1. Paul Huang

    Joined: Dec 1969


    Ah ha, now the survey matches my experience

    LA? The greater LA area (LA County) is formed by 120+ cities. SF is a self-contained 49-square-mile locality and NYC is about the same. LA is a completely different animal, so please don't use your own experience to represent others' bad encounters with AT&T.

  1. canonsucks

    Joined: Dec 1969



    So the figures lie how exactly?

    If the survey was nationwide, wtf does it matter if AT&T is better in some regions than others?

    Bottom line here is NATIONWIDE, the results show AT&T to be a steaming pile of c***!

  1. testudo

    Joined: Dec 1969



    And remember, this is the provider everyone claims is the only one Apple can and should use for the next 5 years.

    Claim all you want about who's network is more 'modern', but most people would prefer a network that, I don't know, worked.

  1. TheGreatButcher

    Joined: Dec 1969


    comment title

    I had dropped calls all the time with AT&T at my last 2 postings in Athens GA and Norfolk VA. Switched back to Verizon and the dropped calls have disappeared. AT&T is c***; I'm sorry I had to ditch the iPhone, but I could no longer stand bad service.

  1. bleee

    Joined: Dec 1969


    Here's the bottom line

    It doesn't matter what city you're in SF, New York etc... doesn't matter how many people there are. The Bottom LINE IS... If you can TAKE MY MONEY EVERY MONTH... You sure as h3|| be able to PROVIDE the service.

  1. Darchmare

    Joined: Dec 1969



    I'm not sure where you've been reading, but AT&T isn't exactly universally loved among iPhone owners.

    While Apple fanboy-ism is pretty rampant on this site in particular, even the biggest iPhone lovers generally acknowledge that AT&T sucks (unless they're among the lucky few who don't have dead spots in their area, and don't travel much). Apple would do very, very well to end AT&T exclusivity.

    In a way, it's a testament to how much people love their iPhones that they stick with them despite AT&T. Few of us stick with the phone _because_ of AT&T.

  1. facebook_Justin

    Via Facebook

    Joined: May 2010


    comment title

    You know, even though my iPhone is unlocked and on T-Mobile (thanks to at&t's credit checks), I do have a Tracfone which runs on the at&t network and it has never ever lost a bar of signal.

  1. GRF819

    Joined: Dec 1969


    Could it be the iPhone?

    Could the dropped calls possibly be caused by the fact the iPhone is not-such-a-good cell phone?
    Just ask'n

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