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MiFi recalls extend to Rogers, described as widespread

updated 02:45 pm EDT, Wed May 5, 2010

Rogers joins Bell in warning of MiFi issues

Rogers today joined Bell in recalling the MiFi 2372. It explained the issue and warned that the lithium-ion battery pack in the router could swell and cut power. The battery cover is reportedly also difficult to remove and could damage the battery or the router if forced open.

Unlike Bell, Rogers isn't remotely deactivating the routers but is still sending out envelopes to replace the router batteries and battery covers. Subscribers should see a complete turnaround within 7 to 10 days and should have the option of getting credit for the time off of the service.

The second notice in the same week points to a more widespread issue with the MiFi and could affect other carriers that offer at least the HSPA version of the MiFi, which usually centers on Europe and other areas that use the network standard. Novatel hasn't commented on the recalls and said whether they also affect EVDO MiFi routers like those on Sprint or Verizon.

by MacNN Staff



  1. KevinThornton

    Joined: Dec 1969


    comment title


    This is Kevin Thornton with the Novatel Wireless team, below is the official statement from Novatel Wireless regarding the MiFi 2372:

    Novatel Wireless’ top priorities are to serve our customers and end-consumers and to provide for the safe use of our products. There have been two incidents of battery overheating issues reported from Bell and Virgin Mobile Canada. While we can’t comment on specific consumer incidents, it has been reported that some customers have had difficulties opening the battery door, possibly due to a swollen battery, thus utilizing sharp objects or excessive force to open it. While doing this, customers can inadvertently puncture the battery when trying to remove it and this can cause the battery to overheat. To reduce the probability of user-induced damage to the battery, we have redesigned the battery door to make it easier to open.

    Any product or battery issue is considered a matter of utmost importance for Novatel Wireless. As a preventive measure, the Company is conducting an exchange program for Bell and Virgin Mobile Canada customers to replace the MiFi 2372 battery and battery door. As a proactive measure, we have been shipping all new MiFi 2352 units with the new battery door.

    The MiFi 2200 -- addressing the CDMA market -- represents the vast majority of the MiFi units sold to date. The MiFi 2200 has different design features and components; hence, it is not affected.

  1. KevinThornton

    Joined: Dec 1969


    Rogers Update

    Rogers confirmed to Novatel that there have been no malfunctions reported with the MiFi 2372 by any Rogers customer.

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