toggle

AAPL Stock: 110.63 ( + 2.91 )

Printed from http://www.macnn.com

HTC tech support claims Nexus One shouldn't go in pockets

updated 12:15 pm EST, Fri March 5, 2010

Reps "mystified" over cracked screen

HTC support representatives allegedly told a CNET UK employee that their cracked Nexus One display was likely caused by putting the handset in a pocket. Although pocketing a phone amongst other objects such as keys might cause a fracture in the glass, the users claim the device was left charging on a desk and showed the damage when they went to retrieve it from the charger.

"Putting a phone in a tight pair of jeans and sitting down would usually cause the kind of damage," the support rep said. "People sometimes forget that they don't go in pockets."

Despite the unusual circumstances, an unnoticeable crack could have spread over time. HTC claims it is common practice for tech staff to ask if the phone was placed in a pocket without its protective neoprene case.

UK customers allegedly face a 180 ($270) fee to cover parts and labor for repairing a cracked screen. [via Gizmodo]




by MacNN Staff

toggle

Comments

  1. balanced

    Joined: Dec 1969

    +1

    advice

    Someone should tell that support rep where he can stick his phone. ;-)

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

Follow us on Facebook

toggle

Most Popular

Advertisement

Recent Reviews

Blue Yeti Studio

Despite being very familiar with Blue Microphones' lower-end products -- we've long recommended the company's Snowball line of mics ...

ZTE Spro 2 Smart Projector

Home theaters are becoming more and more accessible these days, but maybe you've been a bit wary about buying a home projector. And h ...

MSI Geforce GTX 970 100ME

When Nvidia announced a new line of video cards in September 2014, many people thought things would continue to be business as usual i ...

toggle

Most Commented