toggle

AAPL Stock: 493.42 ( 0 )

27-inch iMac repairs backlogged in UK, Apple offers refunds

updated 08:05 pm EST, Wed February 3, 2010

Report contradicts Apple's supply explanation


Apple has allegedly ran out of replacement screens in the UK for defective 27-inch iMacs, according to a local Authorized Service Provider/Reseller. The Gizmodo report indicates that the company is backlogged with over 230 computers awaiting the replacement components. A screenshot from the service inventory lists the recovery date as to-be-confirmed.

If true, the report appears to contradict an Apple spokesperson's recent statement suggesting the supply hiccups have been due to "strong demand" for the new iMacs. Several analysts claim the delays are related to a production halt while the company finds a real solution to the problems. Customers have experienced waiting times of one to three weeks for the 27-inch model. Apple's online store currently lists a two-week delay.

A leaked memo indicates Apple is aware of the problems relating to LCDs with a yellow tint. Although support staff were permitted to offer refunds, the document urged representatives to blame discoloration on natural color variance in the display panels.

The British source claims Apple has begun offering refunds for the full purchase price of affected iMacs, along with an additional 15 percent premium. The company is also allegedly covering the shipping costs for the returns.

It is unclear if Apple is offering a similar refund program in the US or other markets outside of the UK. The company has released two firmware updates claimed to address issues with flickering screens. Owners have reported limited success with the downloads, while the yellow-tint issue appears to be a hardware defect.


by MacNN Staff

print
email
(7)

TAGS :

 iMac, troubleshooting, Apple

Related Articles

Recent Articles

toggle

Comments

  1. Paul Huang

    Dedicated MacNNer

    Joined: Sep 1999

    -2
    02/03, 09:24pm | report spam | Reply |

    Just like Toyota: keep on lying until you get caug

    Pants on fire.

    The same thing happened to the MacBook plastic from 2006.

    'Oh, we have never heard of palmrest cracking'.

    'This is the first time I heard it.'

    'The hard drives in the MacBooks do not have a higher failure rate.'

    Sure.

  1. charlituna

    Fresh-Faced Recruit

    Joined: Sep 2009

    0
    02/03, 09:38pm | report spam | Reply |

    hmmmm

    that 15% is interesting. I can certainly see a full refund with no restocking fee but an extra payment. is that due to some UK law of some sort. cause that seems like the only reason to pay it.

    also is this 230 just for one company, for Europe or for everywhere. cause if it's 230 for one repair shop that doesn't seem so great (unless the company is just replace screens for every person that comes in without testing etc), if it's world wide that's actually not that bad depending on the total sales numbers.

  1. lkrupp

    Fresh-Faced Recruit

    Joined: May 2001

    +4
    02/03, 09:49pm | report spam | Reply |

    Alleged

    And, of course, no one could have an agenda or motive for starting this admitted rumor. If you read it on the internet it must be true, right? The very first posted response speaks for itself. Guilty until proven innocent. No corporation is to be trusted as they are all evil. Rumors are good enough to damn a company. Notice that the "journalist" who wrote this hedges his bets by using terms like "allegedly" and "if true" in to fend off a libel suit if untrue.

    But then FUD is used by EVERYBODY these days, not just corporations like Apple.

  1. Paul Huang

    Dedicated MacNNer

    Joined: Sep 1999

    -4
    02/03, 09:53pm | report spam | Reply |

    The information posted in the first post is factua

    I could post or publish the information everywhere and Apple wouldn't have a leg to stand on.

    There are plenty of people who would rather be blind and be taken advantage of.

  1. DanielSw

    Fresh-Faced Recruit

    Joined: Aug 2009

    +1
    02/04, 06:04am | report spam | Reply |

    Competent writer shortage?

    First line should be: "Apple has allegedly run out of replacement screens. . ."

  1. Paul Huang

    Dedicated MacNNer

    Joined: Sep 1999

    -1
    02/04, 10:08am | report spam | Reply |

    past participle

    Over the centuries, 'gotten' turned into 'got' and a few other past-tense words turned into past participle, because of laziness.

    The following words are commonly misused:

    come
    gone
    written
    run
    spoken

    Why? Just about 90% of the past participles are identical to past tense, so people start to mix them up.

  1. testudo

    Fresh-Faced Recruit

    Joined: Aug 2001

    -4
    02/04, 10:13am | report spam | Reply |

    Re:Alleged

    And, of course, no one could have an agenda or motive for starting this admitted rumor.

    And what agenda would one have? To get people to not buy the iMac 27" but the 24"? Maybe it's Apple's attempt to convince people to buy a Mac Pro and a 30" monitor?

    If you read it on the internet it must be true, right? The very first posted response speaks for itself. Guilty until proven innocent. No corporation is to be trusted as they are all evil.

    And what has most corporations done to earn our trust? Apple has had a lot of quality issues over the last 5-10 years, far more than they used to have. And so many started out the same way "What? No, there's no issue with motherboards on iBooks!"

    Rumors are good enough to damn a company. Notice that the "journalist" who wrote this hedges his bets by using terms like "allegedly" and "if true" in to fend off a libel suit if untrue.

    Which is exactly what reporters do on everything, since if you don't say "OJ Simpson, who allegedly killed his ex-wife...", then you can be sued for libel if you can't prove it.

    And I don't recall you complaining about the use of the term 'allegedly' and 'if true' in all the iPad rumor mongering articles.

    But then FUD is used by EVERYBODY these days, not just corporations like Apple.

    FUD has been used, and will be used, by everyone for everything. Apple uses it as much as it is used against them. In fact, many of the iPad rumors could just as easily been pushed by Apple competitors to try to keep people from buying iPods on rumor of something better.

Login Here

Not a member of the MacNN forums? Register now for free.

 
close
Photo
toggle

Network Headlines

toggle

Most Popular

10 Most Read

Recent Reviews

Logitech Cube

The world of mice could often be described charitably as stagnant: it's an endless sea of ergonomic shapes that assume you're sitting ...

NewerTech and Targus USB Hubs For Gifts

A useful holiday present to resolve an ongoing frustration is a multi-port hub. Whether as a stocking stuffer, Chanukah present, or an ...

X-Rite ColorMunki Photo

Color calibration is the art of tweaking your monitor so that the colors represented on screen better match real life and your printer ...

toggle

Most Commented

10 Most Discussed

 

Popular News