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Apple refutes 27-inch iMac production halt

updated 05:15 pm EST, Tue February 2, 2010

Supply hiccups blamed on strong demand

An Apple spokesman has refuted suggestions that recent iMac shipping delays have been related to problems with the LCD panels. The supply interruptions were instead blamed on consumer demand that has exceeded expectations. Customers attempting to purchase the 27-inch model from Apple's online store have faced waiting times ranging from one to three weeks.

"The 27-inch iMac has been a huge hit with customers and we are working to increase supply to meet up with strong demand," an Apple spokesman told The Wall Street Journal.

Owners have complained of a variety of problems with the new displays, including cracked screens and issues relating to flickering and yellow tint. Apple has released two separate firmware updates, with the first arriving in December and the latest download posted on Monday.






by MacNN Staff

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  1. Constable Odo

    Joined: Dec 1969

    +2

    Too many bloggers making up

    unfounded rumors. I only hope for Apple's and investors' sake that Apple is telling the truth about overwhelming demand.

  1. Mr. Fartleberry

    Joined: Dec 1969

    -4

    Really?

    After reading their directive to brush off in-store customer complaints about the screen I'm sort of suspect on anything they say on the issue.

  1. rok

    Joined: Dec 1969

    -2

    Nothing unfounded about it

    Sorry, Constable, but there's nothing unfounded about it. Apple sent *MACWORLD* a review unit that had a severely cracked screen. They (Macworld) even posted a picture of it. Apple swapped it out without comment, but that was damning evidence in light of others' complaints so far.

    If you're concerned about potentially getting a bum screen, do NOT build-to-order. Get stock off the shelf. a.) it'll show up faster, and b.) if there are any problems, Apple (from my experience) is a thousand times more likely to swap it out with the same stock unit. If, however, you have any custom bits, it becomes a logistics problem because they don't want to take the whole thing back, in case they get stuck with a custom order they have to resell.

  1. Marauder

    Joined: Dec 1969

    +2

    Real world reporting!

    Well Rok, and anyone else posting based on what they have read in the press, I am here in the UK and received my iMac 27" i7 (so it was a build to order) back at the beginning of December and mine is abolutely perfect.

    So this was about the time when there were very many complaints about the cracked glass issue, I can only imagine that there was some validity to this but I think this was some form of mass transit damage (but there was obviously some amount of design related effect here due to the consistancy of the bottom left corner cracking.)

    In terms of the LCD having colour issues, this must be a batch issue with the displays as the one I received is truly a wonderful display.

    Maybe some more people who actually have one could comment but here's one wonderfully happy customer.

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