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Apple internal memo acknowledges yellow-tint iMac defect

updated 01:50 pm EST, Fri January 29, 2010

Support staff urged to deny problem

Apple has allegedly notified its support staff of issues relating to yellow-tint LCDs on certain iMac models, according to an internal document posted on Gizmodo. The work order describes symptoms such as a slight color variability or a yellow tint, which is consistent with a number of customer complaints posted on Apple's support forums.

The document only connects the problem with 27-inch iMacs released late last year. Although the 21-inch version was not mentioned, it has received similar complaints.

Apple recommends that support personnel try to avoid repairing or replacing the affected systems. "Explain that slight color variability is normal for LCD displays and in general does not warrant replacement," the document reads.

Customers unsatisfied by the explanation can provide contact information and the company will allegedly arrange an LCD panel replacement. According to the document, the time frame is approximately three weeks.

A class action lawsuit recently targeted Apple over iMac LCD quality issues, with customers claiming the display showed vertical lines after the warranty period expired. The filing was later dismissed by a New York federal judge due to the broad nature of the allegations.




by MacNN Staff

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Comments

  1. testudo

    Joined: Dec 1969

    -3

    What a shock!

    A company wants to convince its customers that a product is working as designed/expected, so no repairs are necessary?

  1. elroth

    Joined: Dec 1969

    +4

    be careful with displays

    It's been reported that the HP 2475w monitor has a tint that's green on the left side and pink on the right. They've been selling that monitor for years now for $600, and have never acknowledged a problem, and there is no company fix. It's a $600 monitor that uses the same panel as the Apple 24" Display, except that it's got a matte finish. I've been looking to get one to use with a Mac Mini (because I hate glossy screens), but I haven't because of the reported color tint problem. The Apple Display has not had reports of tinting.

    I would guess it's a problem with the backlighting, or the casing, not the panel itself.

  1. JuanGuapo

    Joined: Dec 1969

    -1

    Hey

    ...at least they're trying to fix it.

  1. zimbardo

    Joined: Dec 1969

    +9

    Support Staff Urged to Deny Problem - False

    MacNN's interpretation of the memo is cynical. The memo discusses 2 problems. Colour variability (1) and yellow tint (2). Apple says SOME colour variability is normal. (This is true on all monitors.) Apple further states if there is a yellow tint problem, the customer will be contacted for a screen replacement OR offered a refund. Where is the denial here?

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