Support staff urged to deny problem

Apple has allegedly notified its support staff of issues relating to yellow-tint LCDs on certain iMac models, according to an internal document posted on Gizmodo. The work order describes symptoms such as a slight color variability or a yellow tint, which is consistent with a number of customer complaints posted on Apple's support forums.

The document only connects the problem with 27-inch iMacs released late last year. Although the 21-inch version was not mentioned, it has received similar complaints.

Apple recommends that support personnel try to avoid repairing or replacing the affected systems. "Explain that slight color variability is normal for LCD displays and in general does not warrant replacement," the document reads.

Customers unsatisfied by the explanation can provide contact information and the company will allegedly arrange an LCD panel replacement. According to the document, the time frame is approximately three weeks.

A class action lawsuit recently targeted Apple over iMac LCD quality issues, with customers claiming the display showed vertical lines after the warranty period expired. The filing was later dismissed by a New York federal judge due to the broad nature of the allegations.

by MacNN Staff