updated 01:45 pm EST, Mon January 25, 2010
Some flickering unresolved after first fix
A second fix is in the works for video glitches on 27-inch iMacs, AppleCare technicians are said to be claiming. The initial firmware update was released in December, meant to correct trouble with flickering displays. Some owners have complained of persistent problems however, and called AppleCare to see if any solutions are available.
Some technicians are allegedly telling customers that a fix is not only in development, but due in three weeks. "This will reportedly resolve the issue of the screen flickering (it is not hardware causing the issue)," one of the informed people writes. If true the timing would suggest a reason for recent shipping delays, which have pushed 27-inch iMac delivery beyond three weeks.
An Apple representative insists that the delay is associated not with technical problems, but rather the popularity of the 27-inch model combined with limited component supplies. Another AppleCare customer claims to have been told that the glitches originate from a faulty video card cable, and that only new hardware can solve matters. iMac flaws may in fact hurt the company's Q1 2010 financial results, set to be announced later today.