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BlackBerry outage ends after 8 hours, 100% affected

updated 10:00 am EST, Wed December 23, 2009

RIM says mail failures lasted until early AM

RIM's second BlackBerry outage in a week ended early Wednesday morning after approximately eight hours and after an explanation. The company in an e-mail statement believed that the issue was triggered by a bug in two recent versions of BlackBerry Messenger that triggered problems in RIM's database, triggering issues not just with the IM app but also the BlackBerry Internet Service as a whole. Phone owners had reported a lack of e-mail and even problems browsing the web.

In contrast to the previous outages that have plagued the smartphone in the past month, the newer flaw is believed to have affected the entire BlackBerry user base at one point and not just individual customers. During the previous outage, those corporate workers whose mail ran through a BlackBerry Enterprise Server still received at least some service.

Service issues were once rare for the company but have increased in frequency, particularly over the course of the last year. The most recent outages may have been influenced by a software flaw, but it's also believed that the rapid increase in BlackBerry ownership may be playing a part as RIM's centralized push e-mail system faces more complex and more strenuous demands.

by MacNN Staff



  1. QualleyIV

    Joined: Dec 1969


    Correct me if I'm wrong...

    but isn't one of the things that made/makes the internet great is the lack of a single, central point of failure/control? Looks like Blackberry forgot that...

  1. starwarrior

    Joined: Dec 1969


    You bet

    Their business model is the same old DRM model for control and price fixing. Once the microtard user masses who adore control figure it out the company is doomed.

  1. bleee

    Joined: Dec 1969


    Really no different from a mobile me or .mac outta

    This is really no different than a mobile me or .mac, gmail or sidekick (Microsoft) outage for that matter. And they didn't say the entire internet was down just blackberry service.

  1. bjojade

    Joined: Dec 1969


    Not like Mobile me outage at all

    With the MobileMe outage, it did NOT render your internet connection on your phone useless. It did not render your computer useless.

    The problem with the Blackberry ecosystem is that ALL blackberry phones everywhere rely on the Blackberry servers to exist.

    If Apple closed down tomorrow, your iPhone would still work just fine for most things. If RIM shut down, your blackberry is fairly useless. THAT'S the difference.

  1. testudo

    Joined: Dec 1969


    Re: Correct me...

    but isn't one of the things that made/makes the internet great is the lack of a single, central point of failure/control? Looks like Blackberry forgot that.

    Not really. The internet works well because it can withstand certain server outages. But if a Tier 1 provider has an outage, or decides to no longer to pass traffic to other providers, it will cause severe connection problems trying to connect.

  1. Flying Meat

    Joined: Dec 1969


    But, but,..

    The cloud is so fluffy and friendly. How could this happen? ;)

  1. dliup

    Joined: Dec 1969




    WRONG. iPhone users are not required to use Apple services.

  1. luckyday

    Joined: Dec 1969



    You're right they are required to rely on Microsoft's ActiveSync for exchange. haha. Or use MobileMe which is vulnerable to the same issues that BIS/BES is susceptible to.

    And bjojade, you can't ignore the possibility that Jobs included a kill switch in each and every iphone and ipod just in case they went under. God forbid all these apple devices are running around without anyone controlling them. Haha.

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