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BlackBerry faces outages, forced Bing search

updated 02:40 pm EST, Thu December 17, 2009

BlackBerry loses e-mail, non-MS search

Research in Motion encountered major setbacks today after it confirmed an ongoing, widespread failure in its e-mail system. A BlackBerry Information Service (BIS) outage is leading to stalled e-mail at most North American carriers for individual users. Company representatives say the problem is being addressed but don't yet have a timeframe for when the issue should be fixed.

Businesses that use a BlackBerry Enterprise Server, which operates partly independently of RIM's main e-mail system, aren't necessarily affected by the issue. However, these currently form less than half of RIM's active user base, leaving the majority of users without messages.

Additionally, Verizon subscribers at the carrier's forums and elsewhere report that the web browsers on their phones have suddenly lost all search options outside of Bing, preventing them from searching Google or others without browsing to the website in question. The change comes a month after Verizon struck a deal with Microsoft to use Bing for search, but it's not clear whether or not the move is an attempt to force a single engine on customers or unintentional.

Verizon hasn't yet had an opportunity to comment.

Both failures come ill-timed for RIM, which is on the verge of supplying its latest quarterly results and is depending on strong sales to fend off a likely surge in iPhone 3GS sales. It has most often depended on deals with many more carriers to bolster its market share but, as a consequence, has had to relinquish some control of its operating system and branding.

by MacNN Staff



  1. ibugv4

    Joined: Dec 1969



    My Droid only searches with Google. That's how I like it.

  1. pairof9s

    Joined: Dec 1969



    Just another reason to say "s**** Microsoft!"

  1. iphonerulez

    Joined: Dec 1969


    H- E- Double Hockey Sticks...

    Must have something to do with spendingmoney on acquiring a hockey team and not paying the server employees. This looks bad while RIM is heading into earnings. It must have been planned.

  1. Flying Meat

    Joined: Dec 1969


    Oooo. How bad does that look?

    If it is tied to the Bing thing...

    Then the moral is clear. DON'T do business with Microsoft if you really care about your product.

    I think RIM will need to come clean with the details, even if it just turns out that Bob the RIM Facilities guy just tripped on the power cable.

  1. testudo

    Joined: Dec 1969


    RIM and Bing

    Then the moral is clear. DON'T do business with Microsoft if you really care about your product.

    Um, RIM didn't get in a deal with Microsoft, that was Verizon. And I seriously doubt a change on a search engine would cause the email servers to go off line.

  1. Hawaiianvolcanoes

    Joined: Dec 1969


    if u don't think that Microsoft is evil ---->

    these people at MS are DESPERATE..i tried twice to cancel an XBOX Live Subscription...the good folks in India repeatedly told me my account doesn't exist...i read the account number off of the AMEX Bill...they still lied to me....American Express told me that this is typical for how Microsoft Does Business and not to worry about it they would block all future charges from them and refund this one. Point is: Microsoft is Built on PURE BS....they know and I know it...the heck with them. Tried installing Explorer 8 lately on your PC? have to go to page 2 of the web browsers to find Google...and the Icon they supply is sooooo baddd that Google outta sue ! "Bing" what a loser name for total loser technology...there is nothing that MS has that I could ever want...I don't pay for the Operating Systems anymore either...why should I ? They're not worth more than about $30 . Amen

  1. mytdave

    Joined: Dec 1969


    Reason 101

    Reason 101 and counting to buy an iPhone instead of something else, especially with Verizon... Of course Apple plays this game too, but at least they offer two decent default choices of Yahoo and Google...

    Does anyone know if "there's an app" for adding more search engine choices to iPhone?

  1. climacs

    Joined: Dec 1969


    not just evil: LAME

    A friend of mine went to the Microsoft store in Scottsdale recently. He told me it looked EXACTLY like an Apple Store, except with Microsoft logos in place of Apple logos.

    How farking LAME is that? Holy c***.

  1. testudo

    Joined: Dec 1969


    Re: If you don't think

    What? A customer service department was inept? Shocker! Since when this did become an MS only thing? Customer service at a lot of places suck badly. And you say they 'lied' to you. If they didn't see your account, how is that a lie. It could be that the system was lying to them. And you actually trust Amex and what they tell you? Yeah, because we know those financial companies are pillars of the community.

    And, yes, I installed IE 8. I had no problem finding Google, as it was already my default search provider, and, guess what, they didn't change it.

    And the icon? It's the same freakin' icon that Google uses on it's web-site in the address bar. And the same icon you see in Firefox. But, hey, let's blame that on MS because I'm sure they forced google to use it or something.

    But how did Verizon s******* up the searching on their phones turn into an anti-MS rant?

  1. Person Man

    Joined: Dec 1969


    Anti-MS rant

    Testudo asked, "But how did Verizon s******* up the searching on their phones turn into an anti-MS rant?"

    Because they supposedly made a deal with Microsoft to change the search function exclusively to Bing forcing their customers to give up choice that they had before.

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