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Apple acknowledges iTunes sync problems

updated 11:30 am EST, Fri December 11, 2009

Issue affects Classics, Nanos

Apple has finally announced an effort towards fixing problems with iTunes 9 sync, a British website reports. "We are aware of the issue and are investigating," an Apple spokesman is quoted as saying. The company has otherwise had no comment on the matter since early September, when iTunes 9 was released.

The issue has primarily affected iPod classic owners, whose players may eject themselves automatically, or fail to sync or be detected in the first place. In extreme cases, attempting to sync may cause a crash. Similar difficulties are said to be impacting older iPod nanos, which may crash, sync slowly or produce an error message. The fifth-generation Nano, launched alongside iTunes 9, is thought to be immune.

by MacNN Staff



  1. patrix

    Joined: Dec 1969


    5th gen nano not immune

    My 5th gen nano isn't immune, at least I'm getting sync problems. I guess I should report it if to Apple nobody else has...

  1. MyRightEye

    Joined: Dec 1969


    It's affecting even my iPhone 3GS

    So this is nowhere near as isolated as they'd have us believe. On my iPhone 3GS, it never sync completely the first time - popping up a dialogue box to tell me the iPhone was disconnected during sync. The next time, and every time there after it works just fine though.

  1. mytdave

    Joined: Dec 1969


    because of the pissing contest?

    Maybe there are syncing problems with Apple's own players because they're trying to hard to lock Palm out of the kitchen with a technical approach. Sooner or later you're not going to recognize your own device if the criteria are too tight. They should back off the bolt tightening.

  1. Fast iBook

    Joined: Dec 1969


    Sync fine for me...

    iPod nano 1st gen, iPod mini, iPhone, iPod classic 120gig. Only issue i have is with the craptastic new format. It's hard to navigate, and difficult to use.

    - A

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