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Bay Area AT&T users face major outage [x3]

updated 07:50 pm EST, Fri December 11, 2009

Calls and data hit ATT users in SF

(Update with official response) AT&T subscribers in San Francisco and the Bay Area have been reporting major service issues affecting their phones on Friday. The outages have triggered an above-average number of failed calls but appear to have rendered data completely inoperable for most customers. While the errors depend on the device, some have encountered errors trying to "activate" the data network in the region.

The carrier has been contacted for comment but as of this writing hadn't provided an explanation of the issue or an expected time of repair.

The outage has occurred just days after AT&T's wireless chief Ralph de la Vega touted ongoing network improvements that, among other upgrades, have included moving San Francisco to the higher-capacity 850MHz band as well as adding new cell sites and infrastructure to cope with the higher demand created by iPhones and other data-heavy devices.

Update: While no formal response is yet available, AT&T has been telling customers that data and messaging may be unavailable for up to two days.

Update 2: AT&T has provided an official statement and expects the problem to be resolved this evening.

"We are seeing a hardware issue in downtown San Francisco that is causing some degradation in service. GSM and EDGE voice and data services are still accessible," the statement reads. "Our experts are aware and working to resolve as quickly as possible." [via TechCrunch]

Update 3: When contacted by Electronista, AT&T indicated that the outage had been resolved as of 9pm ET (6pm PST/local), but only said that they company had worked to resolve a "hardware issue" and that it was still investigating the cause.




by MacNN Staff

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Comments

  1. Paul Huang

    Joined: Dec 1969

    +1

    common occurrence

    Failure or not, using AT&T is like driving a car that does not start half of the time.

  1. lkrupp

    Joined: Dec 1969

    0

    Ooops!

    I work in this industry where the rubber hits the road. This "hardware failure" was probably caused by the fat fingers of some ham-fisted neanderthal, poorly trained and even more poorly motivated. Happens all the time. If it wasn't a hardware failure then it was probably a botched software upgrade.

  1. lkrupp

    Joined: Dec 1969

    +5

    And by the way...

    @Paul Huang

    This sort of stuff happens in every company out there, Mr. Huang. It was incredibly bad karma that caused this to happen the day after Ralph performed his dog and pony show, just like getting a Windows BSD during an important Powerpoint presentation.

  1. dmsimmer

    Joined: Dec 1969

    +3

    Get out...

    Apple just needs to end this monogamous relationship.

  1. Fast iBook

    Joined: Dec 1969

    +2

    Yes....

    Because of one incident apple should just up and leave att & all of its millions of iPhone users...

    Got some news folks, no network is fail-proof. I've been using att/cingular for 4+ years now, with no real issues, great customer service, all the while hearing everyone i know with sprint, vz etc complain about their experiences... Get off the hype pipe and get a grip.

    - A

  1. alansky

    Joined: Dec 1969

    +1

    One incident... Not!

    @Fast iBook:

    One incident??? AT&T's poor network performance is a constant source of frustration in many parts of the country. Let's not even talk about AT&T greedy, controlling attitude toward iPhone functionality. How is it that the most advanced mobile phone on the planet can't be tethered to a computer when hundreds of lesser phones have had this capability for years? One incident, my foot!

  1. Paul Huang

    Joined: Dec 1969

    +2

    Third-world disservice

    Those who think that wireless companies—including Verizon—in the US are providing good service probably have not been outside of the US. We have the worst service on the planet. Of course, our density is probably the lowest, but our fee is probably the highest. It just does not compute.

  1. anthology123

    Joined: Dec 1969

    +1

    No issues here

    I work in the SF Bay Area Peninsula and I had absolutely no failed calls, internet connections or text messaging all day Friday and as of today 4:30pm Saturday, so I don't know where this failure has occurred, but it did not knock out the entire San Francisco Bay Area as the above article wants you to believe. I am not an ATT employee and I have no more love for ATT or Verizon or Sprint or any other wireless service, they all terrible at some level.

  1. Juli

    Joined: Dec 1969

    +2

    Voice Outage in Bay Area Peninsula

    I live on the peninsula and am having a voice pseudo-outage today. I can make calls sometimes, but they drop within a minute.

    The poor connection could be due to the rain; however, a national telecoms company like AT&T should know how to maintain service through weather like this.

  1. Fast iBook

    Joined: Dec 1969

    +1

    Outage can be caused...

    An outage can be caused by thousands of things. Lets see you build countless cell sites and see all of them work 100% all of the time.

    - A

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